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For Companies At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and enhance customer experiences.
- Company: Established company in Harrogate with a focus on growth and innovation.
- Benefits: Competitive salary, excellent benefits, and opportunities for professional development.
- Why this job: Make a real difference by ensuring every customer has a flawless experience.
- Qualifications: Experience in customer service and strong leadership skills required.
- Other info: Join a supportive team in a fast-paced environment with great career prospects.
The predicted salary is between 39000 - 52000 £ per year.
Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Team Leader to join their team.
The Customer Service Team Leader’s role is to ensure that every customer receives a 100% flawless customer experience, with no customer lost due to poor service. Success is measured through performance, fast and accurate communication, proactive issue resolution, and consistently positive customer feedback.
You will lead a small but high-performing team. This is a hands-on leadership role performing the same customer service tasks as the team while setting high standards for communication, efficiency, and customer care.
Main Duties and Responsibilities:
- Provide direction, set standards, manage workloads, maintain morale, and ensure effective delegation using remote staff and AI tools to maximise efficiency.
- Handle enquiries, orders, communications, returns, pricing queries, product alternatives, collaborating with Purchasing on stockouts and despatch on any special delivery requests.
- Ensure all issues are logged on CRM and resolved promptly, monitor trends, and improve processes.
- Lead daily team huddle to balance workload and ensure full engagement. Produce weekly reports on performance, response times, customer satisfaction, and team efficiency.
- Ensure emails and Sales Orders responded to within 2 hours.
- Ensure all new enquiries responded to within 1 hour.
- Customers proactively updated by phone and placement for any stock issues or queries regarding delivery lead times or part shipping etc.
- Positive customer attitude and strong team morale.
- Cost-efficient delegation using remote labour and AI tools.
Customer Service Team Leader employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Team Leader
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate or in front of the mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about team dynamics or how they measure customer satisfaction shows you’re genuinely interested in the role and ready to lead.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Service Team Leader
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Team Leader role. Highlight your experience in leading teams and delivering exceptional customer service, as this is what we’re all about at StudySmarter.
Showcase Your Leadership Skills: In your application, don’t forget to mention specific examples of how you’ve successfully managed a team or improved customer satisfaction. We love seeing how you’ve made a positive impact in previous roles!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills that match the job description.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Career Cross Limited
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and recent achievements. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Customer Service Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples from your past experiences where you've successfully managed a team, resolved conflicts, or improved customer satisfaction. Be ready to discuss how you set standards and maintain morale.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and customer service approach. Think of specific scenarios where you had to handle difficult customers or improve processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Communication Skills
Effective communication is key in this role. Be prepared to discuss how you ensure clear and timely communication with both customers and your team. Highlight any experience you have with CRM systems and how you use them to enhance customer interactions.
