Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver top-notch customer service by processing orders and handling enquiries.
- Company: Established company near Harrogate with a focus on growth and teamwork.
- Benefits: Competitive salary, excellent benefits, and a dynamic work environment.
- Why this job: Join a hands-on team and make a real difference in customer experience.
- Qualifications: Experience in customer service and strong communication skills.
- Other info: Fast-paced environment with opportunities for personal and professional growth.
The predicted salary is between 30000 - 40000 £ per year.
Our client is a well-established company based near Harrogate; due to continued growth and expansion they are looking for a Customer Service Executive to join their team.
As a Customer Service Executive, you will deliver excellent all-round customer service by processing orders, handling enquiries, liaising with internal teams, proactively updating customers, and contributing to a fast-paced, hands-on customer service environment.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries via phone and email.
- Process customer orders accurately, including checking stock availability.
- Liaise with Purchasing to confirm lead times, resolve stock issues, and identify alternative products.
- Update customers proactively regarding delivery times, substitutions, delays, and order progress.
- Coordinate with Warehouse/Despatch to ensure orders meet delivery expectations and SLA commitments.
- Handle returns and general customer support tasks from start to finish.
- Support a small, hands-on team with a wide range of customer service and administrative tasks.
- Maintain urgency and a fast work pace with the core goal of improving customer experience.
- Work proactively to reduce lead times and eliminate back orders.
- Optimise OTIF (On Time In Full) performance across all customer orders.
- Supervise remote customer service assistants to ensure consistency and high service standards.
Skills & Attributes:
- Experience in a busy, multi-tasking customer service role.
- Strong communicator with a professional, friendly manner, enjoys using the phone.
- Organised, accurate, and able to manage several tasks simultaneously.
- Proactive problem-solver with a positive, can-do attitude.
- Comfortable supporting a small, collaborative team environment.
Customer Service Executive employer: Career Cross Limited
Contact Detail:
Career Cross Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to sound professional yet friendly. Try role-playing with a friend or family member to get comfortable with common scenarios.
✨Tip Number 3
Be proactive during interviews! If they ask about your experience, share specific examples of how you've improved customer service in previous roles. Show them you’re a problem-solver who can handle the fast-paced environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Customer Service Executive position!
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant achievements that show you can handle a busy, multi-tasking environment.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for the Customer Service Executive role. Share specific examples of how you've delivered excellent customer service in the past and how you can contribute to our team.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application is clear and professional. Use a friendly tone, but keep it concise and to the point. We want to see your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Career Cross Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company. Understand their values, mission, and the products or services they offer. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of a Customer Service Executive.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. You can even paraphrase the question back to the interviewer to confirm your understanding before responding.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. Inquire about the team dynamics, how success is measured in the role, or what challenges the company is currently facing. This not only shows your interest but also helps you gauge if the company is the right fit for you.
