At a Glance
- Tasks: Manage complex client infrastructures and deliver strategic IT solutions.
- Company: Established IT services provider in London with a focus on growth.
- Benefits: Competitive salary, excellent benefits, and opportunities for career development.
- Other info: Dynamic role with mentoring opportunities and a collaborative team environment.
- Why this job: Lead exciting projects and make a real impact in the tech world.
- Qualifications: Expertise in server environments, virtualisation, networking, and cloud technologies.
The predicted salary is between 60000 - 80000 £ per year.
Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions.
Responsibilities:
- Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security.
- Act as the primary escalation point for the engineering team.
- Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery.
- Work closely with clients to understand their needs and provide tailored IT solutions.
- Manage client expectations and guide them through technical implementations.
- Mentor junior engineers, offering guidance on technical issues and career development.
- Ensure team members adhere to best practices and quality standards.
- Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices.
- Ensure thorough documentation of system configurations, solutions, and troubleshooting steps.
- Provide clients with performance reports and recommendations for improvement.
Technical Skills:
- Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration.
- Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage).
- In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning.
- Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto).
- Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools).
- Experience with endpoint protection platforms like Microsoft Defender and Sophos.
- Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades.
Hours - Monday to Friday, between 9am and 6pm.
3rd Line Support Engineer employer: Career Cross Limited
As a leading IT services provider in London, our company offers an exceptional work environment that fosters innovation and professional growth. With a strong emphasis on mentorship and collaboration, employees are encouraged to develop their skills while working on complex projects that make a real impact for our clients. Our competitive salary package, coupled with excellent benefits, ensures that our team members feel valued and supported in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Cross Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Cross Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Cross Limited!
✨Direct Apply to Career Cross Limited
Let's not forget to apply directly through the Career Cross Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Cross Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Cross Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Cross Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
