At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage infrastructure.
- Company: Join a leading UK company in the travel sector.
- Benefits: Opportunities for growth, including Azure certifications and leadership roles.
- Other info: Great chance to lead projects and work with innovative technologies.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Strong knowledge of Office 365, Intune, and networking skills required.
The predicted salary is between 40000 - 45000 £ per year.
- IT Support Analyst & Infrastructure Engineer
- 1st & 2nd Line Support, Networking and management
Opportunity to join a UK company who are leaders in the travel sector.
Work includes
- 1st & 2nd line desktop support
- Infrastructure support and management with O365, Intune, Azure Entra
- Networking Routers and connected devices
- Management of 3rd party suppliers
- Growth opportunities within the role include
- Azure Dev Ops (gain AZ 900 and upwards)
- Applications Support (Gain skills with SQL and more)
- Leadership of Junior
- Lead projects delivering high business impact
Skills and experience required
- Strong skills with Office 365, Intune, Azure
- Mid level Networking skills with Routers (e. g CISCO), worked with TCP/IP services etc
- Experience with Active Directory is beneficial but not essential
- Confidence to manage 3rd parties (e. g outsource support services)
- Customer Support friendly
Support Analyst employer: Career Concept
Join a dynamic and supportive consultancy in the Hospitality Sector, where your experience as a Restaurant Manager or POS Systems Consultant will be valued and nurtured. Enjoy the flexibility of remote working while benefiting from a collaborative work culture that prioritises employee growth through hands-on training and mentorship. With opportunities to engage directly with clients and influence their operations, this role offers a meaningful career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Concept values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Concept might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Concept!
✨Direct Apply to Career Concept
Let's not forget to apply directly through the Career Concept website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Concept.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Concept. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Concept
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
