At a Glance
- Tasks: Provide 1st & 2nd line IT support and manage infrastructure for a leading travel company.
- Company: Join a top UK company in the travel sector with a focus on innovation.
- Benefits: Opportunities for growth, training in Azure DevOps, and leadership roles.
- Other info: Great chance to lead projects and work with cutting-edge technology.
- Why this job: Make a real impact while developing your tech skills in a dynamic environment.
- Qualifications: Strong knowledge of Office 365, Intune, and mid-level networking skills required.
The predicted salary is between 40500 - 49500 £ per year.
- IT Support Analyst & Infrastructure Engineer
- 1st & 2nd Line Support, Networking and management
Opportunity to join a UK company who are leaders in the travel sector.
Work includes
- 1st & 2nd line desktop support
- Infrastructure support and management with O365, Intune, Azure Entra
- Networking Routers and connected devices
- Management of 3rd party suppliers
- Growth opportunities within the role include
- Azure Dev Ops (gain AZ 900 and upwards)
- Applications Support (Gain skills with SQL and more)
- Leadership of Junior
- Lead projects delivering high business impact
Skills and experience required
- Strong skills with Office 365, Intune, Azure
- Mid level Networking skills with Routers (e. g CISCO), worked with TCP/IP services etc
- Experience with Active Directory is beneficial but not essential
- Confidence to manage 3rd parties (e. g outsource support services)
- Customer Support friendly
- #J-18808-Ljbffr
Support Analyst in Sheffield employer: Career Concept
Join a dynamic and supportive consultancy in the Hospitality Sector, where your experience as a Restaurant Manager or POS Systems Consultant will be valued and nurtured. Enjoy the flexibility of remote working while benefiting from a collaborative work culture that prioritises employee growth through hands-on training and mentorship. With opportunities to engage directly with clients and influence their operations, this role offers a meaningful career path in a thriving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Support Analyst in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Concept. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Concept before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Analyst in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Concept:Your cover letter is your chance to shine! Tell us why you want to work at Career Concept specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Concept!
How to prepare for a job interview at Career Concept
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
