At a Glance
- Tasks: Manage patient services and ensure smooth operations at our medical practice.
- Company: Join a well-loved medical centre in Yeovil, Somerset.
- Benefits: Competitive salary, friendly work environment, and career development opportunities.
- Other info: Part-time role with flexible hours and a focus on inclusivity.
- Why this job: Make a real difference in healthcare while leading a dedicated team.
- Qualifications: Experience in reception management and a caring, professional approach.
The predicted salary is between 29111 - 29111 £ per year.
As a well-loved and established medical practice, Preston Grove Medical Centre is situated in the busy town of Yeovil on the Somerset/Dorset border. We are now looking for a Patient Services Manager to join us on a permanent, part-time basis, working 30 hours per week.
The shift pattern for this role is as follows:
- Monday: 08:00 - 12:30, 13:30 - 17:00
- Tuesday: 08:00 - 12:30, 13:30 - 17:00
- Wednesday: 08:30 - 12:30, 13:30 - 18:30
- Thursday: 08:30 - 13:30
The Benefits:
- Salary of £29,111 per annum for 30 hours, rising to £33,198 per annum after probation
- Friendly work environment
- Play an important role in the smooth running of our practice
- Develop your career in healthcare with an established organisation
This is a fantastic opportunity for an experienced reception or patient services professional with a superb leadership style to join our established medical practice.
The Role:
As a Patient Services Manager, you will be responsible for the day-to-day management of our reception function, ensuring patient services activities are delivered efficiently and effectively. Working closely with patients, colleagues and healthcare professionals to deal with their queries, you will play a vital role in the smooth running of the practice. You will play a front-line role in handling enquiries, either face-to-face or via telephone, handling all requests for information sensitively and following practice policies and relevant legislation, such as the Data Protection Act 2018 and UK GDPR. You will be involved in all aspects of team management, from overseeing recruitment and training to ensuring high performance and professional development. Contributing to the practice as a member of the Senior Management Team, you will also help resolve operational challenges across the practice.
Responsibilities:
- Manage staff rotas and leave arrangements
- Conduct appraisals and identify training and development needs
- Organise and chair Patient Services team meetings
- Monitor patient demand and support appointment capacity planning
- Support the development and implementation of team procedures
- Handle first-line patient complaints and elevate issues where appropriate
About You:
- Experience in a similar reception management role, ideally within a healthcare setting
- Experience of line management
- A focus on confidentiality
- A professional, yet caring approach
Webrecruit and Preston Grove Medical Centre are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
Patient Services Manager in Yeovil employer: Career Choices Dewis Gyrfa Ltd
Preston Grove Medical Centre is an excellent employer, offering a friendly work environment where you can make a meaningful impact on patient care in the heart of Yeovil. With competitive salary progression and opportunities for professional development, this established medical practice values its staff and fosters a culture of inclusivity and support, making it an ideal place for those looking to grow their careers in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Patient Services Manager in Yeovil
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Career Choices Dewis Gyrfa Ltd.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Career Choices Dewis Gyrfa Ltd who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Services Manager in Yeovil
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Career Choices Dewis Gyrfa Ltd, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Career Choices Dewis Gyrfa Ltd where specific skills might be in demand.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
