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- Tasks: Be the friendly face of Somerset Council, helping customers with their queries.
- Company: Local recruitment agency in Somerset with a supportive team.
- Benefits: Competitive hourly pay and potential for contract extension.
- Other info: Flexible location options in Yeovil or Shepton Mallet.
- Why this job: Make a difference in your community while gaining valuable customer service experience.
- Qualifications: Experience in customer service, especially handling challenging situations.
The predicted salary is between 13 - 17 £ per hour.
A local recruitment agency in Somerset is seeking a Customer Service Specialist on a 3-month contract, likely to be extended. This role involves acting as the first point of contact for Somerset Council, providing customer support via various channels, and requiring professional sensitivity.
Ideal candidates should have experience in customer service, especially in challenging interactions, and be prepared to start immediately. The position may be based in Yeovil or Shepton Mallet and pays between £13.47 and £17.82 per hour.
Council Customer Support Specialist - 3-Month Contract in Yeovil employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Council Customer Support Specialist - 3-Month Contract in Yeovil
✨Tip Number 1
Make sure you research Somerset Council and understand their values. This will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service scenarios! Think about challenging interactions you've faced before and how you handled them. Being able to share these experiences will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Somerset Council. They can provide insider tips on what the hiring managers are looking for, and it might even lead to a referral!
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles like this one, so take advantage of it and get your application in ASAP.
We think you need these skills to ace Council Customer Support Specialist - 3-Month Contract in Yeovil
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in challenging situations. We want to see how you've handled tough interactions and what skills you bring to the table!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Council Customer Support Specialist role. Share specific examples of your past experiences that relate to the job description.
Show Professional Sensitivity: Since this role requires professional sensitivity, be sure to mention any relevant experiences where you've had to handle sensitive situations with care. We appreciate candidates who understand the importance of empathy in customer service.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially how to handle challenging interactions. Be ready to share specific examples from your past experiences that demonstrate your ability to remain calm and professional under pressure.
✨Research Somerset Council
Familiarise yourself with Somerset Council's values and services. Understanding their mission will help you tailor your responses and show that you're genuinely interested in the role and the community you'll be serving.
✨Practice Active Listening
During the interview, practice active listening. This means not just hearing but understanding what the interviewer is saying. Respond thoughtfully to their questions, and don’t hesitate to ask for clarification if needed—this shows you care about getting it right.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think of a few challenging customer service situations you've faced and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.