At a Glance
- Tasks: Manage work orders and schedule repairs for residents in a fast-paced environment.
- Company: Join a dynamic team within the Property Services division.
- Benefits: Enjoy 25 days holiday, wellbeing days, and a generous pension scheme.
- Other info: Flexible benefits and a commitment to diversity and inclusion.
- Why this job: Make a real difference by helping residents and improving service delivery.
- Qualifications: Experience in administration and strong customer service skills required.
The predicted salary is between 25936 - 30000 £ per year.
- Salary
- Job Title
- Coordinator – Property Services
- Location & Contract
- Yate Office – Fixed Term (6 months)
About the Role
We are currently looking for a Coordinator to join our fast‑paced operations support team within the Property Services division.
The role involves managing work orders, scheduling diaries for trades employees, liaising with trade staff and residents, and providing a first point of contact for business partners and residents.
Responsibilities
- Receive work orders and schedule work diaries for trades employees completing repairs and maintenance works for residents.
- Liaise with trade staff and other repair staff to ensure all appointment targets are met and keep residents informed of their scheduled repair and maintenance works.
- Deliver the right outcome for our customers.
- Act as the first point of contact within the area for business partners.
- Assist in complaint and query resolution.
- Manage the diary and bookings schedule for the team.
- Complete required administration tasks.
- Seek opportunities to improve performance and offer solutions.
- Establish and maintain effectiveness by developing strong working relationships with team members and business stakeholders.
Qualifications
- Solid experience in administration within a busy customer‑focused role.
- Some understanding of building maintenance terminology preferred.
- Experience using several different computer systems.
- Ability to manage own workload.
- Strong customer service focus and confident telephone manner.
- Ability to think quickly and clearly, working well under pressure.
- Empathy and passion for helping people.
Benefits
- 25 days holiday + bank holidays (with an extra day each year up to 30 days).
- Chance to buy or sell holiday as part of our flexible benefits package.
- 3 additional wellbeing days and 2 paid volunteering days.
- Generous matched pension scheme up to 12% and life cover at 4x salary.
- Enhanced maternity/paternity/adoption pay.
- Options for private medical insurance, dental insurance and critical illness cover.
- Wellbeing discounts, including gym memberships and access to a 24/7 virtual GP service.
EEO Statement
We are committed to our Equality, Diversity and Inclusion strategy and believe that you can truly be yourself at SNG.
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Coordinator - Operations Support (Fixed Term) in Yate employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Coordinator - Operations Support (Fixed Term) in Yate
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Career Choices Dewis Gyrfa Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Career Choices Dewis Gyrfa Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Coordinator - Operations Support (Fixed Term) in Yate
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Career Choices Dewis Gyrfa Ltd.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Career Choices Dewis Gyrfa Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Career Choices Dewis Gyrfa Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
