At a Glance
- Tasks: Support individuals in housing needs and help them build independent lives.
- Company: Join Nacro, a leading organisation in community support and criminal justice.
- Benefits: Competitive salary, flexible hours, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Be part of a rewarding journey helping others while gaining insight into the justice system.
- Qualifications: Strong communication skills and a passion for supporting diverse communities.
The predicted salary is between 27807 - 27807 € per year.
Please note that this role is NOT a personal care role. Join Nacro’s CAS-2 team: Get an excellent grounding in the criminal justice system and the reward of helping people change their lives.
Location: Wrexham
Covering: North Wales
Job Type: Full-Time, Permanent
Salary: £27,807 Per Annum (Base salary £26,807 + £1,000 Unsociable Hours)
Working Hours: 37.5 hours per week. Shift patterns and flexibility will be discussed during the interview. The contract is between 08:00 and 22:00 Monday-Friday and Saturday 09:00–17:00 on a rolling rotational basis.
Enhanced DBS check and Prison Clearance required. Full Driving licence and access to car required. This role has an “essential travel” requirement. If you use your own vehicle to meet this requirement, Nacro’s Driving for Work Policy requires all staff who drive for work to have full business use insurance cover for their vehicle. Nacro does not reimburse additional insurance premium costs, as these are covered within the Inland Revenue mileage expense rate (currently 45p per mile).
This role is part of the Community Accommodation with Support, Tier 2 (CAS-2) programme, directly commissioned by the Ministry of Justice and operating nationwide across England and Wales. The service provides accommodation and support for low/medium-risk people eligible for home detention curfew or bail, helping to keep people out of prison (when living in the community on licence is an option) and to support prison leavers to re-establish (crime‑free) independent lives.
Role Overview: As a Housing Support Worker, you’ll enjoy varied and rewarding days, making a real difference to both service users and the wider community, and gaining a real insight into the criminal justice system.
Key Responsibilities
- Support Service Users: Assess individual support needs, create safety plans, assist with housing applications, Housing Benefit claims, and rent payments.
- Property Management: Ensure properties meet the Decent Homes Standard, address maintenance issues, and offer guidance on housing-related matters.
- Collaboration: Work alongside probation services, court staff, and housing authorities to achieve the best possible outcomes for service users.
Who Will Thrive in This Role?
- Resilient individuals who know how to maintain a healthy work-life balance.
- Problem-solvers who enjoy thinking creatively to overcome challenges.
- Emotionally intelligent people who understand and respond to human behaviour.
- Team players eager to collaborate and contribute positively.
Essential Skills & Qualities
- Strong interest in engaging with people, adapting communication styles, and making informed decisions.
- Ability to work professionally whilst balancing service user needs and Nacro’s wider mission.
- Excellent organisational skills, with the ability to manage multiple priorities.
- Competent ICT skills (Outlook, Word, Excel) – internal systems training provided.
At Nacro, we believe in the power of a diverse and inclusive team. We welcome applications from people of all backgrounds, including those with criminal records and first‑hand experience of the criminal justice system. All applications are assessed on merit.
Vetting Requirements
Due to working with adults in a custodial setting, this role is subject to an Enhanced DBS check against the adult workforce and prison clearance as well as a Baseline Personnel Security Standard (BPSS). Having a criminal record will not preclude your success in this role; any criminal record information will be subject to a fair and proportionate assessment.
If you would like advice about applying for work with a criminal record, please contact our confidential Criminal Record Support Service on 0300 123 1999 or by email at helpline@nacro.org.uk.
Visa Sponsorship
Please note that this role does not offer eligibility for visa sponsorship. For more information on UK working rights, please visit GOV.UK. Applicants must have the right to work in the UK.
Housing Support Worker - Wrexham employer: Career Choices Dewis Gyrfa Ltd
Nacro is an exceptional employer, offering a fulfilling opportunity as a Housing Support Worker in Wrexham, where you can make a tangible difference in the lives of individuals navigating the criminal justice system. With a strong commitment to employee growth and a supportive work culture, Nacro fosters a diverse and inclusive environment that values resilience, creativity, and collaboration. Enjoy competitive benefits, flexible working hours, and the chance to contribute to meaningful community outcomes while developing your professional skills.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Worker - Wrexham
✨Tip Number 1
Get to know the company! Research Nacro and understand their mission. This will help you tailor your responses during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your interview skills with a friend or family member. Focus on common questions related to housing support and the criminal justice system. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the role and even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Nacro team.
We think you need these skills to ace Housing Support Worker - Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing Support Worker role. We want to see how you can make a difference in the lives of service users, so don’t hold back on showcasing your relevant experience!
Showcase Your People Skills:This role is all about engaging with people, so let us know about your experience in building relationships and communicating effectively. Share examples that demonstrate your emotional intelligence and problem-solving abilities – we love to see that!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight key achievements or responsibilities – it makes our job easier when reviewing!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super straightforward, and you’ll be able to track your application status easily. Plus, it shows us you’re keen to join our team at Nacro!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Familiarise yourself with Nacro’s mission and the specifics of the Housing Support Worker role. Understand the criminal justice system and how it relates to housing support. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Skills
Prepare examples that highlight your problem-solving abilities, emotional intelligence, and organisational skills. Think of situations where you've successfully supported others or managed multiple priorities, as these are key qualities for this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions about the team dynamics, shift patterns, or how success is measured in this role. This not only shows your enthusiasm but also helps you gauge if the position is the right fit for you.
✨Be Yourself
Authenticity goes a long way! Be honest about your experiences and how they relate to the role. Nacro values diverse backgrounds, so don’t hesitate to share your unique perspective and how it can contribute to the team.
