At a Glance
- Tasks: Be the friendly voice for customers, handling calls and providing top-notch service.
- Company: Join a successful organisation that values its people and fosters career growth.
- Benefits: Enjoy 33 days annual leave, paid training, and access to a free gym.
- Other info: Work in a modern space with regular team events and well-being support.
- Why this job: Kickstart your career in a dynamic environment with excellent progression opportunities.
- Qualifications: No call experience needed; just bring your positive attitude and communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Role Overview
- Role: Contact
- Centre
- Coordinator
- Job
- Type: Full
- Time
You will work set 8‑hour shifts between 8:00am and 6:30pm, with one weekend day (Saturday or Sunday) worked every four weeks.
Rotas may occasionally change to meet business needs, with advance notice provided wherever possible.
Are you an outgoing, personable and clear communicator with a positive attitude?
We’re looking for somebody with a genuine passion for delivering excellent customer service to inbound callers.
The role: our partner is seeking motivated and professional candidates to join their established team.
This is an excellent opportunity to build a long‑term career with a highly successful organisation that genuinely values its people, provides comprehensive training, and offers excellent opportunities for progression.
Following a comprehensive four‑week induction and training programme, you will become a key point of contact for customers, handling inbound telephone enquiries on behalf of a wide range of businesses across sectors including property, legal, healthcare and financial services.
Responsibilities
- Serve as the first point of call for all callers, maintaining an upbeat and personable attitude at all times.
- Provide a professional and friendly service, answering customer calls, accurately recording information, and ensuring messages are relayed efficiently using internal systems.
- Handle the comprehensive messaging service, including setting tasks for callbacks, without dealing with billing or account issues.
- Deliver a varied role where no two days are the same, using problem‑solving, multitasking and strong customer‑care skills.
Qualifications
- Confident and professional on the phone.
- Friendly and customer‑focused.
- Resilient and able to remain calm under pressure.
- Organised with excellent attention to detail.
- Comfortable working in a fast‑paced environment.
- Competent using computers and entering data accurately.
- Strong communication, listening and problem‑solving skills.
- Previous experience within customer service, contact centres, hospitality, retail or administration beneficial but not essential.
- No previous call handling experience required.
Benefits
- Full‑time hours.
- 33 days annual leave, increasing with length of service to 37 days (including bank holidays).
- Comprehensive paid training.
- Clear career development and progression opportunities.
- Employee Assistance Programme with mental health support.
- Access to well‑being facilities.
- 24/7 GP service.
- Subsidised meals and drinks, including a full‑service cafe with breakfast, lunch and dinner.
- Free on‑site gym.
- Regular employee events and team celebrations.
- Modern, well‑equipped working environment.
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
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Contact Centre Coordinator in Wrexham employer: Career Choices Dewis Gyrfa Ltd
Career Choices Dewis Gyrfa Ltd is an exceptional employer that champions innovation and strategic growth within a collaborative environment. Employees benefit from a strong focus on professional development, competitive remuneration, and the opportunity to make a significant impact in the European market. With a commitment to fostering high-value partnerships, this role offers a unique chance to thrive in a dynamic and supportive workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Coordinator in Wrexham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Career Choices Dewis Gyrfa Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Career Choices Dewis Gyrfa Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Contact Centre Coordinator in Wrexham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Career Choices Dewis Gyrfa Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Career Choices Dewis Gyrfa Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Career Choices Dewis Gyrfa Ltd!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
