At a Glance
- Tasks: Support the daily operations of a busy prison, ensuring security and safety.
- Company: Join a dedicated team at HMP Berwyn, making a difference in the community.
- Benefits: Competitive salary, generous leave, pension scheme, and retail discounts.
- Other info: Flexible shifts with opportunities for career progression and training.
- Why this job: Be part of a vital service, gaining unique experience and skills.
- Qualifications: Strong communication skills and a commitment to safety and security.
The predicted salary is between 29432 - 29432 € per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services – everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
Key Responsibilities
- Gate/portal duties: ensure the secure entry and exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV ensuring all suspicious activities are reported.
- Visits: book visits; identify and process visitors on their arrival, escort them if required.
- Censors/correspondence: monitor/log mail and report any illicit or contraband items, maintaining the preservation of evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are safely accounted for.
- Reception: assist in supporting appropriate tasks in reception; photograph prisoners; collate documentation for the property process; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals are intact on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange and assist officers with free flow movement.
- Food delivery: food trolley delivery and collection, which may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and their escort to their destination in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the Personal Identification Number (PIN) system, maintaining the log of PIN Phone requests from prisoners; complete all relevant paperwork keeping an audit trail of conversations; check that legal numbers are registered solicitors.
- Procedures and protocol: understand and conform to national and local policies, responding appropriately to invoke emergency procedures and the actions required in relation to incidents.
Hours & Working Pattern
You will work an average of 37 hours per week and this will include working night shifts, evenings, weekends and Bank/Public holidays (added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary for each Establishment and can be discussed at interview.
Salary & Benefits
Annual salary: £29,432 (inclusive of a 20% unsocial hours working allowance). Annual leave: 25 days on appointment, increasing to 30 days after 10 years’ service (pro-rata). Bank/public/privilege holidays: 9 days. Paid Level 2 apprenticeship in customer service. Generous Civil Service pension scheme. Season ticket loans, retail discounts, Employee Assistance Programme and Cycle to Work scheme. 20% unsocial working allowance included in the salary figures.
Language Requirement
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Success Profile
Communicating and Influencing Managing a Quality Service.
17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham employer: Career Choices Dewis Gyrfa Ltd
As an Operational Support Grade at HMP Berwyn, you will be part of a dedicated team ensuring the smooth operation of a busy prison environment. The role offers a competitive salary, generous annual leave, and a supportive work culture that prioritises employee well-being and growth through training opportunities like a paid Level 2 apprenticeship in customer service. With a strong emphasis on teamwork and community, this position not only provides meaningful work but also the chance to make a real difference in the lives of others.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the key responsibilities listed in the job description. This way, when you get that interview, you can confidently discuss how your skills align with what they're looking for.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the work culture and what it’s really like to be an Operational Support Grade at HMP Berwyn.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to security, teamwork, and handling stressful situations. Role-play with a friend to boost your confidence before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace 17129 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Operational Support Grade. We want to see how you can contribute to the day-to-day running of a busy prison, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly understand why you’re a great fit for the team.
Show Your Team Spirit:Since this role involves working in a close-knit team, let us know about your teamwork skills! Share examples of how you've collaborated with others in previous roles, as we value those who can work well with colleagues and contribute to a positive environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to navigate, so go ahead and get that application in!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and supervising visitors. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Demonstrate Teamwork Skills
Since you'll be working in a close-knit team, it's crucial to highlight your teamwork abilities. Prepare examples from past experiences where you've successfully collaborated with others, especially in high-pressure situations. This will show that you can contribute positively to the team dynamic.
✨Prepare for Shift Work Questions
Given that this role involves working shifts, be ready to discuss your flexibility and willingness to work nights, weekends, and holidays. Think about how you manage your time and energy during these hours, and be prepared to share strategies that help you stay alert and effective.
✨Understand Procedures and Protocols
Familiarise yourself with the national and local policies relevant to prison operations. Be prepared to discuss how you would respond to emergencies or incidents, as this shows your understanding of the importance of safety and security in the role.
