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- Tasks: Support the daily operations of a busy prison, ensuring security and assisting staff.
- Company: Join the Ministry of Justice and be part of a vital support team.
- Benefits: Enjoy 25 days annual leave, a generous pension scheme, and retail discounts.
- Why this job: Make a difference in a unique environment while gaining valuable experience.
- Qualifications: No specific qualifications required, just a willingness to learn and work as a team.
- Other info: Flexible shifts with opportunities for career progression and personal development.
The predicted salary is between 29432 - 29432 £ per year.
As an Operational Support Grade, you will look after the day-to-day running of a busy prison, working in a close-knit team to carry out a range of support services. Everything from patrol and gate duties, to managing deliveries, supervising visitors, and monitoring phone calls and CCTV. You will work shifts and nights to keep things running.
In addition to your base pay, you will receive:
- Annual leave is 25 days on appointment and will increase to 30 days after 10 years’ service (calculated on a pro-rata basis).
- 9 days bank, public and privilege holidays.
- Access to a paid Level 2 apprenticeship in customer service.
- Access to the generous Civil Service pension scheme.
- Season ticket loans, retail discounts, an Employee Assistance Programme and a Cycle to Work scheme.
Salary: £29,432. The salary applies to an average of 37 hours per week and includes working night shifts, evenings, weekends and Bank/Public holidays (these days are added to your holiday allowance) on a rolling shift pattern. The frequency of night shifts will vary by Establishment and can be discussed at interview.
Responsibilities, activities and duties include:
- Gate/portal duties: ensure secure entry/exit of staff, visitors, vehicles; carry out searches of staff, prisoners, visitors, contractors and vehicles; issue and collect staff keys/radios.
- Control room: operate the establishment radio system and monitor CCTV; report any suspicious activity.
- Visits: book visits; identify and process visitors on arrival; escort them if required.
- Censors/correspondence: monitor/log mail and report illicit or contraband items; preserve evidence.
- Night duties: ensure cell doors are locked/secure and all prisoners are accounted for.
- Reception: support reception tasks; photograph prisoners; collate documentation for property processes; search/x-ray incoming prisoner property and parcels; receive items for prisoners and check all seals on property storage.
- Prisoner supervision: supervise prisoners as required; undertake prisoner clothing/property exchange; assist officers with free movement.
- Food delivery: food trolley delivery and collection, may involve the use of an electric tug vehicle.
- Driving duties: transport prisoners and escorts to destinations in the cellular vehicle; collect mail from local sorting office.
- Phone calls: monitor the PIN system; maintain log of PINs; handle phone requests from prisoners; complete relevant paperwork; keep an audit trail of conversations; ensure legal numbers are registered for solicitors.
- Procedures and protocol: understand and conform to national and local policies; respond appropriately and invoke emergency procedures and actions in relation to incidents.
At the interview, we will assess you against the following Success Profile behaviours: Communicating and Influencing; Managing a Quality Service. The interview will be blended, consisting of behaviours and experience; an opportunity to tell us more about yourself, your work history or personal experiences to assess suitability for prison work.
The job holder must be able to fulfil all spoken aspects of the role with confidence in English or (when specified in Wales) Welsh.
Job offers: ‘merit’ vacancy. This is a ‘merit’ job vacancy and you will be added to a merit list based on your score if successful at the interview. When all applicants have completed the assessment, the prison will make job offers to those with the highest scores first when positions become available. You can stay on the merit list for 12 months. After this, you’ll need to apply again.
Allowance Details: In addition you will receive 20% unsocial working allowance. This has been included in the salary figures quoted.
14469 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 14469 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the responsibilities listed in the job description. This way, when you get to the interview, you can confidently discuss how your skills match what they're looking for.
✨Tip Number 2
Practice makes perfect! Run through common interview questions related to communication and service management. We recommend doing mock interviews with friends or family to help you feel more at ease when it’s your turn.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for the role shine through. Talk about why you want to work in a prison support role and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the application process right there.
We think you need these skills to ace 14469 - Operational Support Grade - HMP Berwyn (Prison Support Role) in Wrexham
Some tips for your application 🫡
Be Clear and Concise: When filling out your application, keep it straightforward. We want to see your skills and experiences without any fluff. Stick to the point and make sure every word counts!
Tailor Your Application: Make sure to customise your application for the Operational Support Grade role. Highlight relevant experiences that match the job description, like teamwork and communication skills. Show us why you’re the perfect fit!
Show Your Enthusiasm: Let your passion for the role shine through! We love seeing candidates who are genuinely excited about working in a prison support role. A little enthusiasm can go a long way in making your application stand out.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way to ensure we receive your details directly and can process your application smoothly. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Operational Support Grade. Familiarise yourself with tasks like gate duties, monitoring CCTV, and managing visitor processes. This knowledge will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Communication Skills
Since the role involves a lot of interaction with staff, visitors, and prisoners, it's crucial to highlight your communication skills. Prepare examples from your past experiences where you effectively communicated or influenced others. This will align well with the Success Profile behaviours they are looking for.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific situations in a prison environment. Think about potential challenges you might face, such as dealing with difficult visitors or ensuring security protocols are followed. Practising your responses will help you feel more prepared and confident.
✨Demonstrate Teamwork and Adaptability
Working in a prison requires strong teamwork and the ability to adapt to changing situations. Be ready to discuss times when you've worked effectively in a team or adapted to unexpected changes. This will show that you can thrive in the dynamic environment of HMP Berwyn.
