At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at De Vere Tortworth Court.
- Company: Join a prestigious hotel known for its stunning architecture and exceptional service.
- Benefits: Enjoy competitive pay, free meals, gym access, and generous holiday allowance.
- Other info: Flexible hours, career growth opportunities, and a fun team culture await you.
- Why this job: Be the friendly face that welcomes guests and makes their stay memorable.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 25000 - 30000 £ per year.
Wotton-under-Edge, Gloucestershire, GL12 8HH
Pay: Salary not specified
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 26/06/2026
About this job
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded.
As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service
- Knowledge of Opera is desirable but not essential
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests
- Punctuality and good personal presentation
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed)
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Reception Supervisor:
- £28,066 per year
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage
- 31 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, providing 24/7 health and wellbeing support
- Wagestream, granting you instant access to your pay when you need it
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Reception Supervisor in Wotton-under-Edge employer: Career Choices Dewis Gyrfa Ltd
De Vere Tortworth Court is an exceptional employer that prioritises creating memorable guest experiences while fostering a supportive and inclusive work environment. With competitive pay, generous benefits including complimentary leisure facilities, extra days off for birthdays, and extensive career progression opportunities, employees are valued and encouraged to grow. Located in a stunning Grade II listed mansion surrounded by beautiful grounds, the hotel offers a unique and inspiring workplace where team members can thrive and enjoy regular appreciation events.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Wotton-under-Edge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Career Choices Dewis Gyrfa Ltd. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Career Choices Dewis Gyrfa Ltd
Don't be shy about reaching out to Career Choices Dewis Gyrfa Ltd directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Wotton-under-Edge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Career Choices Dewis Gyrfa Ltd and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
