At a Glance
- Tasks: Lead the Front of House teams to create unforgettable guest experiences.
- Company: De Vere Tortworth Court, a stunning Grade II listed mansion hotel.
- Benefits: Competitive salary, bonus scheme, free meals, and leisure club access.
- Other info: Enjoy regular team events and a supportive work environment.
- Why this job: Join a passionate team in a unique setting with great career growth.
- Qualifications: Strong leadership, communication skills, and experience in hospitality management.
The predicted salary is between 30000 - 40000 £ per year.
Wotton-under-Edge, Gloucestershire, GL12 8HH
Pay: Salary not specified
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 18/06/2026
About this job
Are you an experienced Front of House Manager looking for your next opportunity in hospitality? As Front of House Manager, you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure. You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service. Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue. This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.
What you’ll bring
- Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests
- Experience using hotel PMS systems, ideally Opera Cloud
- Proven experience handling guest complaints and service recovery in a professional, solution-focused manner
The Pay & Benefits
- Competitive salary
- Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities, saving you money on costly gym memberships
- Additional paid day off for your birthday, along with a £20 love to shop voucher
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- £50 colleague rates for overnight stays at De Vere properties, accompanied by a 50% discount on Food & Beverage
- 33 days holiday each year
- Access to our Exclusively Yours Benefits portal, unlocking hundreds of discounts on retail, travel, and leisure activities
We are committed to your growth and offer excellent career progression opportunities, including access to our Apprenticeship programmes and study support. Take advantage of our Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support, including free counselling. Experience the flexibility and convenience of Stream, our financial wellbeing platform, granting you instant access to your pay when you need it. We value your hard work and recognise your achievements through our monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event. Join a supportive team that knows how to have fun with regular team appreciation events, including memorable Christmas and Summer parties. Gain peace of mind with our Company Life Assurance scheme, ensuring financial security for your loved ones.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments. Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Front of House Manager in Wotton-under-Edge employer: Career Choices Dewis Gyrfa Ltd
De Vere Tortworth Court is an exceptional employer, offering a vibrant work culture where your contributions are recognised and rewarded. With competitive salaries, generous benefits including bonus incentives, complimentary stays, and a commitment to employee growth through career progression opportunities, you will thrive in a supportive environment that values teamwork and fun. Located in a stunning Grade II listed mansion surrounded by beautiful grounds, this role as Front of House Manager not only promises a fulfilling career but also a unique and inspiring workplace.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Wotton-under-Edge
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Front of House Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Get your game face on for interviews! Research the company, understand their values, and be ready to showcase how your experience aligns with their needs. Practise common interview questions and prepare some thoughtful ones to ask them too.
✨Tip Number 3
Show off your personality! When you apply through our website, make sure your application reflects who you are. A bit of charm and authenticity can go a long way in the hospitality sector, so don’t hold back!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. It’s a simple gesture that can make a big difference in the hiring process.
We think you need these skills to ace Front of House Manager in Wotton-under-Edge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in hospitality, especially any leadership roles you've had. We want to see how you’ve made a difference in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills align with what we’re looking for. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves a lot of interaction with guests and team members, make sure to demonstrate your excellent communication skills in your application. We love seeing examples of how you've built strong relationships in the past!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s operations and values. Research De Vere Tortworth Court, its services, and its unique offerings. This will help you demonstrate your genuine interest in the role and how you can contribute to their guest experience.
✨Showcase Your Leadership Skills
As a Front of House Manager, strong leadership is key. Prepare examples from your past experiences where you successfully led a team, handled guest complaints, or improved service quality. Be ready to discuss how you can inspire and develop your team at De Vere.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest relations. Think of specific situations where you turned a negative experience into a positive one. This will show your ability to handle challenges effectively and maintain high service standards.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
