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- Tasks: Support visitor operations and deliver great service at Elgar's Birthplace.
- Company: Join the National Trust, a diverse and inclusive organisation.
- Benefits: Enjoy competitive pay, flexible hours, and perks like free entry to National Trust sites.
- Why this job: Make meaningful connections with visitors while working in a beautiful setting.
- Qualifications: Great customer service skills and a positive attitude.
- Other info: Flexible working and opportunities for personal growth in a vibrant team.
The predicted salary is between 10 - 15 £ per hour.
Elgar Birthplace, Crown East Lane, Worcester, WR26RH
Pay: £12.75 per hour
Contract Type: Permanent
Hours: 600 hours per year, working two days a week, averaging 14 hours per week. This will reduce in November and December due to reduced hours.
Disability Confident: No
Closing Date: 04/03/2026
About this job
We’re looking for a Service Team Member to join us at The Firs Elgar's Birthplace to support our busy teams across visitor operations. This is a varied and rewarding role where you’ll help us meet targets, solve problems, and deliver great service across different locations.
What it’s like to work here
Reporting to the site manager, you’ll be part of a small team working at The Firs Elgar's Birthplace. We’re open 10am-5pm every Friday-Monday from the 13th February - 1st November. During November we only open on weekends and for December we only open for our Father Christmas events. Working at a small site you have a brilliant opportunity to have meaningful conversations with our visitors. With a modern visitor centre with exhibition spaces, a venue space and a franchised café called 'Little Al's Kitchen', no day will be the same. We also host a regular programme of concerts and events as well as seasonal programming for families. We have a beautiful cottage garden and a cottage where the composer Edward Elgar was born and wanted to be remembered.
What you’ll be doing
The core part of your job is to give vital and positive support to your colleagues, wherever you’re needed, with a focus on greeting and helping visitors. No two days will be the same. You’ll work across different visitor areas, help us meet service and targets. You’ll also be on hand to resolve customer issues in a friendly and helpful way. Tasks could include welcoming visitors, restocking shelves in the second-hand bookshop, and answering questions to help people get the most out of their visit. Please note general cleaning of the visitor centre is also required in this role.
Who we’re looking for
- Focused on giving great service to everyone you meet
- Confident speaking with visitors and solving problems
- A team player, but also happy to work on your own initiative
- Well-organised, adaptable, and flexible to work across different sites
- Willing to learn new skills and work towards shared goals
The package
The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
- Substantial pension scheme of up to 10% basic salary
- Free entry to National Trust places for you, a guest and your children (under 18)
- Season ticket loan
- EV car lease scheme (for roles that meet the salary criteria)
- Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
- Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
- Flexible working whenever possible
- Employee assistance programme
- Free parking at most Trust places
Jobs are provided by the Find a Job Service from the Department for Work and Pensions (DWP).
Service Team Member in Worcester employer: CAREER CHOICES DEWIS GYRFA LTD.
Contact Detail:
CAREER CHOICES DEWIS GYRFA LTD. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Team Member in Worcester
✨Tip Number 1
Get familiar with the role! Dive into what being a Service Team Member at The Firs is all about. Understand the visitor experience and think about how you can contribute to making it memorable.
✨Tip Number 2
Practice your online assessment skills. Since you won’t be using a CV, focus on showcasing your strengths through the assessment. Think about examples from your past that highlight your problem-solving and customer service skills.
✨Tip Number 3
Network with current employees or others in similar roles. They can give you insider tips on what the team values and how to stand out during the assessment process. Plus, it’s always good to have a friendly face when you start!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and the team there. Don’t miss out on this opportunity!
We think you need these skills to ace Service Team Member in Worcester
Some tips for your application 🫡
Get to Know the Role: Before diving into the application, take a moment to really understand what being a Service Team Member at The Firs is all about. Familiarise yourself with the tasks and responsibilities mentioned in the job description so you can tailor your responses accordingly.
Show Off Your Customer Service Skills: Since this role is all about delivering great service, make sure to highlight any relevant experience you have in customer service. Share specific examples of how you've helped customers or solved problems in the past – it’ll show us you’re the right fit!
Be Yourself in the Online Assessment: Instead of a traditional CV, we want to see your strengths through our online assessment. Be honest and let your personality shine through! This is your chance to show us how you’d approach different situations as part of our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our values there!
How to prepare for a job interview at CAREER CHOICES DEWIS GYRFA LTD.
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Service Team Member involves. Familiarise yourself with the tasks mentioned in the job description, like greeting visitors and solving problems. This will help you demonstrate your enthusiasm and readiness to contribute.
✨Showcase Your Customer Service Skills
Since this role is all about delivering great service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to highlight your problem-solving abilities and friendly approach.
✨Be Ready for Situational Questions
Expect questions that ask how you'd handle specific situations, like dealing with a difficult visitor or managing multiple tasks at once. Practise your responses to these types of questions so you can show off your adaptability and teamwork skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, upcoming events, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
