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For Companies At a Glance
- Tasks: Provide face-to-face customer support and resolve queries with care and empathy.
- Company: Lloyds Banking Group, a leader in inclusive banking and community support.
- Benefits: Generous pension, performance bonuses, private medical cover, and flexible lifestyle benefits.
- Why this job: Kickstart your career in a supportive environment while making a real difference to customers.
- Qualifications: No prior experience needed, just a passion for helping people and strong communication skills.
- Other info: Inclusive culture with diverse opportunities for growth and development.
The predicted salary is between 25000 - 25000 £ per year.
About this opportunity
You will begin your journey in one of our branches, providing face-to-face support to our customers. You will learn, grow and develop within an inclusive organisation with genuine values focused on putting people first, making a difference to customers, businesses and communities.
Over time, there will be opportunities to transition into a range of roles such as helping customers over the phone from home, continuing to deliver outstanding service remotely. (We also connect via social media, web-chat and remote advice video calls).
Grow Your Career with Our Skill Progression Framework
At Lloyds Banking Group, we don’t just offer jobs; we offer careers. We believe in building strong foundations, which is why we ask all new colleagues to spend a minimum of 12 months in a customer service role, mastering new skills, dealing with more complex customer needs, and earning valuable accreditations through our Skill Progression Framework. This helps you develop a deep understanding of our customers, our services, and the values that drive us. Once you’ve built that foundation, we’ll support you in exploring a wide range of career opportunities across the Group in more specialist areas including Digital, Operations, Fraud, and Financial Planning, as well as opportunities to move into leadership roles.
What you’ll need
- Crucially, you’re a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required).
- The ability to quickly build relationships to give customers a fantastic experience.
- The passion to put yourself in the customers’ shoes, show empathy, acting with care and integrity, taking time to resolve queries and giving our customers confidence in the service you’re providing.
- The commitment to deliver on your promises and going above and beyond for your customer.
- A genuine teammate - collaborating closely with colleagues to ensure your customers’ needs are met.
- If located in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.
About working for us
Our focus is to ensure we’re inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture. We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it’s why we especially welcome applications from under-represented groups. We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.
We also offer a wide-ranging benefits package, which includes:
- A generous pension contribution of up to 15%
- An annual performance-related bonus
- Private medical benefit with BUPA
- Share schemes
- Benefits you can adapt to your lifestyle, such as discounted shopping
- 22 days’ holiday (increases over time), with bank holidays on top - pro-rated for part-time roles
- A range of wellbeing initiatives and generous parental leave policies
- Salaries are reviewed annually on 1 April as part of our annual pay review
Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don’t miss out on this opportunity to apply today.) Proud member of the Disability Confident employer scheme.
Lloyds Banking Group - Customer Support- Worcester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lloyds Banking Group - Customer Support- Worcester
✨Tip Number 1
Get to know Lloyds Banking Group and their values. When you walk into that interview, show them you understand their commitment to putting people first. It’s all about connecting with customers and making a difference!
✨Tip Number 2
Practice your people skills! Since this role is all about customer support, think of examples where you've gone above and beyond for someone. We want to hear how you’ve built relationships and made a positive impact.
✨Tip Number 3
Don’t forget to ask questions during your interview! Show your enthusiasm for the role by inquiring about the Skill Progression Framework and how you can grow within the company. It’ll demonstrate your commitment to a long-term career.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Lloyds Banking Group. Don’t miss out on this opportunity!
We think you need these skills to ace Lloyds Banking Group - Customer Support- Worcester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support role at Lloyds Banking Group. Highlight your people skills and any experience you have in customer service, even if it's not in finance. We want to see how you can connect with customers!
Show Your Passion: Let your enthusiasm shine through! Talk about why you care about helping people with their finances and how you can empathise with their needs. We love candidates who genuinely want to make a difference in customers' lives.
Be Authentic: Don’t be afraid to show your true self in your application. We value honesty and integrity, so share your personal experiences that demonstrate these qualities. Remember, we’re looking for genuine teammates who can collaborate effectively!
Apply Through Our Website: Make it easy for us to find your application by applying directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll get all the latest updates on your application status!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Basics
Before heading into the interview, brush up on your customer service skills. Think about how you would handle different customer scenarios and be ready to share examples of how you've provided excellent service in the past. This will show that you understand the importance of putting customers first.
✨Show Your Empathy
Lloyds Banking Group values empathy and genuine care for customers. Prepare to discuss times when you've put yourself in someone else's shoes. Highlight your ability to listen actively and resolve issues with compassion, as this aligns perfectly with their mission.
✨Research the Company Culture
Take some time to learn about Lloyds Banking Group's values and culture. They focus on inclusivity and diversity, so be prepared to discuss how you can contribute to a positive work environment. Mention any experiences you have that demonstrate your commitment to these values.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and opportunities for growth within the company. This shows your interest in the position and helps you determine if it's the right fit for you.