At a Glance
- Tasks: Support communities by managing tenancies and addressing local issues.
- Company: Join a forward-thinking organisation dedicated to community engagement.
- Benefits: Flexible working hours, competitive salary, and opportunities for personal growth.
- Other info: Dynamic role with varied responsibilities and a focus on community wellbeing.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
It matters. So we’re bringing it closer to home. Our customers have told us they want us to better understand their needs at a local level, and to be more visible in the communities we serve. We’ve listened. That’s why we’re creating new roles, strengthening our local presence, and looking for people who want to be part of what comes next.
This is a varied, hands‑on role where no two days are the same. You’ll be a visible and trusted presence in your communities - supporting customers, managing tenancies proactively, and working closely with partners to help people sustain their homes and live well.
We are looking for one Housing Officer to cover the following patch in the Gloucestershire/Worcestershire area: Forest Of Dean, Gloucester, Stroud, Tewkesbury, Worcester, Wychavon.
What you’ll be doing:
- Managing the full tenancy lifecycle, from sign‑up through to end of tenancy
- Handling tenancy changes, mutual exchanges, and investigations into tenancy breaches or fraud
- Supporting lettings and voids activity to minimise rent loss and turnaround times
- Carrying out estate inspections and addressing neighbourhood and environmental issues
- Managing low‑level anti‑social behaviour, neighbour disputes, and supporting more complex cases
- Identifying and responding to vulnerability, safeguarding, hoarding, and non‑access cases
- Completing person‑centred fire risk assessments and monitoring health and safety issues
- Investigating complaints and learning from outcomes to improve services
- Working in partnership with local authorities and external agencies to support customers effectively
What we’re looking for:
- Experience of tenancy, estate management, lettings or neighbourhood services within social housing
- Knowledge of housing legislation, including safeguarding, ASB and welfare reform
- Strong communication and influencing skills, with the ability to work calmly under pressure
- A customer‑focused mindset, with a commitment to equality, inclusion and trauma‑informed practice
- Confidence using digital systems and data to manage cases and improve performance
- The ability to work independently, manage competing priorities, and make sound day‑to‑day decisions
You’ll also be comfortable working flexibly, including participating in an out‑of‑hours rota where required. Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.
Housing Officer in Worcester employer: Career Choices Dewis Gyrfa Ltd
As a Housing Officer in the Gloucestershire/Worcestershire area, you will be part of a forward-thinking organisation that prioritises community engagement and customer satisfaction. We offer a supportive work culture that values your contributions, provides opportunities for professional growth, and encourages a proactive approach to tenancy management. Join us to make a meaningful impact in the lives of our customers while enjoying the benefits of flexible working arrangements and a strong commitment to equality and inclusion.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer in Worcester
✨Tip Number 1
Get to know the local area! Familiarise yourself with the communities in Gloucestershire and Worcestershire. Understanding the specific needs and challenges of these areas will help you stand out as a candidate who truly cares about making a difference.
✨Tip Number 2
Network like a pro! Reach out to current Housing Officers or professionals in the social housing sector. They can provide insights into the role and may even give you a heads-up on job openings. Plus, it shows your commitment to the field!
✨Tip Number 3
Show off your skills! During interviews, be ready to share specific examples of how you've handled tenancy issues or worked with vulnerable customers. Use the STAR method (Situation, Task, Action, Result) to structure your responses and make them memorable.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission. Don’t miss out on the chance to join us in making a real impact!
We think you need these skills to ace Housing Officer in Worcester
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the role of a Housing Officer. Familiarise yourself with tenancy management, housing legislation, and the specific needs of the communities we serve. This will help you tailor your application to show that you’re the right fit for us.
Be Personal:We want to see the real you! Share your experiences and how they relate to the job. Use examples from your past roles in social housing or community work to demonstrate your skills and commitment to customer service. Make it personal and relatable!
Show Your Passion:Let your enthusiasm shine through! We’re looking for someone who genuinely cares about making a difference in people’s lives. Talk about why you’re passionate about housing and community work, and how you can contribute to our mission.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on housing legislation, especially around tenancy management and anti-social behaviour. Being able to discuss these topics confidently will show that you’re serious about the role and understand the challenges involved.
✨Showcase Your Community Spirit
Since this role is all about being a visible presence in the community, think of examples where you've engaged with local issues or supported residents. Share stories that highlight your commitment to making a difference in people's lives.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss how you've handled difficult situations in the past, like neighbour disputes or tenancy breaches. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Be Tech-Savvy
Familiarise yourself with digital systems and data management tools relevant to housing services. Be ready to talk about how you’ve used technology to improve processes or manage cases effectively in previous roles.
