At a Glance
- Tasks: Be the friendly voice for customers, ensuring they receive top-notch service and quality products.
- Company: Join The Compleat Food Group, a passionate food business with exciting brands.
- Benefits: Enjoy a competitive salary, supportive culture, and opportunities for growth.
- Other info: Inclusive workplace that values diversity and supports your success.
- Why this job: Make a difference in customer experiences while working with beloved food brands.
- Qualifications: Previous customer service experience and strong communication skills are a must.
The predicted salary is between 27039 - 27039 € per year.
At The Compleat Food Group, we’re proud to be a food business built on purpose and passion. Formed in 2021, we’re on a mission to create Food to Feel Good – great quality, tasty and affordable food that people love to eat. We’re home to some of the UK’s most exciting and loved food brands, including Wall’s Pastry, Pork Farms, Wrights, The Real Yorkshire Pudding Co., unearthed, Vadasz, Squeaky Bean, Palace Culture, and Harvey & Brockless.
Alongside our branded portfolio, we’re a leading supplier of delicious own‑label pastry, sweet bakery, party food, olives and antipasti, added‑value egg products, continental meats, dips and sauces and plant‑based food to the UK’s major retailers and foodservice. With over 6,000 talented colleagues across 17 sites, and an annual turnover of £1.3bn, we’re united by a shared ambition to shape the future of food for the better.
Location: Harvey and Brockless, Worcester, WR5 2NT
Hours: Sunday – Thursday, 17:00 – 01:30
Salary: £27,039
Purpose: To be the first point of contact for customers, listen attentively and communicate effectively to deliver exceptional customer service at every interaction, ensuring a faultless supply of quality goods.
Duties:
- Process voicemail and email orders accurately and efficiently adhering to distribution deadlines.
- Monitor and verify orders received, resolve discrepancies, and escalate issues where necessary.
- Liaise with customers regarding stock shortages, special orders and alternative products.
- Monitor stock availability, arrange suitable product substitutions where possible and communicate any unavailable items to customers.
- Handle general enquiries and direct more complex queries to the appropriate department for resolution.
- Encourage additional sales where appropriate, promoting short‑dated or overstocked goods.
- Update the system with any relevant information received.
- Understand the business and obtain knowledge of both the company and our customers.
Knowledge, Experience and Skills:
- Previous customer service experience.
- Good telephone manner.
- Good verbal and written communication skills.
- Basic proficiency in Microsoft Office (Word, Outlook, Teams).
- Ability to solve problems within the area of work.
- Able to multi‑task and prioritise workload appropriately.
- Accurate and thorough with attention to detail.
- Self‑motivated, able to work on own initiative.
- Understanding of a quality‑focused environment.
The Compleat Food Group fosters an inclusive, respectful culture where everyone feels safe, supported and valued. We welcome diverse talent, knowing it drives exceptional results and a better workplace. We are committed to Fairness, Equity, Inclusivity and Respect. As an equal‑opportunity employer, we provide all the support you need to succeed.
Evening Customer Service Advisor in Worcester employer: Career Choices Dewis Gyrfa Ltd
At The Compleat Food Group, we pride ourselves on being an exceptional employer, offering a vibrant work culture that values inclusivity and respect. Our Evening Customer Service Advisors play a crucial role in delivering outstanding service, supported by comprehensive training and growth opportunities within our dynamic food business. Located in Worcester, you will be part of a passionate team dedicated to creating quality food products that people love, all while enjoying competitive benefits and a commitment to your professional development.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Evening Customer Service Advisor in Worcester
✨Tip Number 1
Get to know the company! Before your interview, dive into The Compleat Food Group's mission and values. Understanding their passion for quality food will help you connect with them and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer queries or stock issues. Role-playing these situations can boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! During the interview, share examples of how you've tackled challenges in previous roles. This will demonstrate your ability to think on your feet and provide excellent service.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It’s a great way to express your appreciation and keep yourself fresh in their minds. Plus, it shows you’re proactive and keen on the role!
We think you need these skills to ace Evening Customer Service Advisor in Worcester
Some tips for your application 🫡
Show Your Passion for Food:When you're writing your application, let your love for food shine through! Mention any relevant experiences or interests that connect you to our mission of creating 'Food to Feel Good'. We want to see that you're as excited about our products as we are!
Tailor Your Application:Make sure to customise your application for the Evening Customer Service Advisor role. Highlight your previous customer service experience and how it aligns with our values. We appreciate when candidates take the time to show us why they’re a perfect fit for our team.
Be Clear and Concise:Keep your written application clear and to the point. Use straightforward language and avoid jargon. We value good communication skills, so make sure your application reflects that by being easy to read and understand.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you research The Compleat Food Group and their brands. Understand their mission of creating 'Food to Feel Good' and be ready to discuss how your customer service experience aligns with their values.
✨Show Off Your Communication Skills
As an Evening Customer Service Advisor, effective communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your problem-solving skills during the interview.
✨Be Ready to Multi-task
The job requires handling multiple tasks at once, so prepare examples from your past experiences where you successfully managed competing priorities. This will show that you can thrive in a busy environment and keep everything running smoothly.
✨Emphasise Your Attention to Detail
Accuracy is crucial in processing orders and managing stock. Be prepared to share specific instances where your attention to detail made a difference in your previous roles. This will highlight your ability to maintain high standards in a quality-focused environment.
