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- Tasks: Support the General Manager in running a high-quality care home and manage customer experience.
- Company: Join Barchester Healthcare, a top-rated employer in the UK.
- Benefits: Earn bonuses, enjoy discounts, and access free counselling services.
- Other info: Great opportunities for career progression in a supportive environment.
- Why this job: Make a real difference in residents' lives while developing your admin career.
- Qualifications: Experience in customer service and HR administration is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Barchester Healthcare are looking for an experienced and dedicated Administrator to join our team and play a pivotal role within the home's management team. Providing the General Manager with the support needed to ensure the efficient running of a high quality home, this varied position encompasses managing Customer Experience elements alongside HR, Recruitment, Payroll, Finance and the supervision of junior members of the administration team. You'll need to be a self-sufficient and professional individual who is enthusiastic and promotes a positive image when communicating with others and talking about the home, creating a positive impression. Along with strong IT skills and excellent organisation, our Administrators will need to be comfortable in giving others direction.
Responsibilities
- Promote a warm and welcoming environment for residents, staff and visitors
- Manage enquiries and showrounds of the home for prospective families, including managing the customer database appropriately to support the commercial performance and conversion of enquiries for the home
- Drive the occupancy and reputation of the Care Home as part of a community engagement team
- Support resident and family feedback with a focus on customer care
- Assist with the recruitment of home staff, completing employment new starter checks and arranging inductions
- Payroll preparation for home based staff
- Provide advice and guidance to employees on queries using the HR tools and resources available
- Ensure that all personal files are stored securely
- Attend meetings and produce accurate notes and minutes where required
- Ensure all rotas are complete
- Manage safe contents, petty cash, and resident fund accounts
- Update ad-hoc training, supervisions, and appraisals on staff records
- Offer guidance on staff development opportunities including signposting to Apprenticeships and qualifications
Qualifications
- Experience in a customer facing role
- Previous involvement in HR administration and recruitment
- High level of attention to detail and the ability to prioritise
- Proficient user of Microsoft Word, Excel and Outlook
- CIPD qualification would be beneficial
Rewards and benefits
- Rewarding Excellence bonus, meaning you will be financially rewarded by up to £500 for a Good or Outstanding CQC inspection
- Unlimited access to our generous refer a friend scheme, earning up to £500 per referral
- Access to a wide range of retail and leisure discounts at big brands and supermarkets
- Free access to medical specialists, who are available for a second opinion if you need it to make a decision with confidence
- Confidential and free access to counselling and legal services
- Tax code review service, where we will check that you are on the right code and paying the right level of tax
- Option to join our monthly staff lottery alongside thousands of colleagues across the UK
As the only healthcare provider to be accredited as one of the best companies to work for in the UK, Barchester are dedicated to ensuring that our team are respected and their contribution valued. If you are looking to develop your administrative career with an employer that is supportive and offers progression opportunities, Barchester is an empowering and rewarding place to be.
Care Home Administrator in Worcester employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Home Administrator in Worcester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Barchester Healthcare on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching common questions for administrative roles. We recommend practising your answers with a friend or in front of the mirror. Confidence is key, so show them you know your stuff!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a care home environment. Opt for smart attire that reflects professionalism and warmth, making sure you look approachable and ready to support the team.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Care Home Administrator in Worcester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Care Home Administrator role. Highlight your experience in customer service, HR, and administration. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’d be a great fit for our team. Don’t forget to mention any relevant experience that aligns with our values.
Show Off Your IT Skills: Since strong IT skills are a must, make sure to mention your proficiency with Microsoft Word, Excel, and Outlook. If you have any additional tech skills, let us know – we love a tech-savvy candidate!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Care Home Administrator. Familiarise yourself with the key tasks like managing customer experience, HR, and payroll. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with residents and their families, be prepared to discuss your previous customer-facing experiences. Share specific examples where you’ve gone above and beyond to create a positive impression or resolve issues, as this will highlight your suitability for the role.
✨Demonstrate Your Organisational Skills
As an Administrator, strong organisational skills are crucial. Bring examples of how you've successfully managed multiple tasks or projects in the past. You could even mention any tools or methods you use to stay organised, which will show that you’re proactive and efficient.
✨Prepare Questions for Them
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, or opportunities for professional development. This not only shows your interest but also helps you assess if the company is the right fit for you.