Admin Officer in Worcester

Location & Building: Worcester Combined Court, The Shirehall, Foregate Street, Worcester, Worcestershire, WR1 1EQ

Working Location: Office Based

Working Days / Hours: Monday- Friday

Working Pattern: 9.00am - 5.00pm

Pay Rate: £12.86 increasing to £13.25 after 12 weeks

Level of Clearance Required: Basic DBS

Required Skills & Qualifications:

• 5 GCSE passes (or equivalent) grades A*-C, or NVQ Business Administration level II or Administrative experience.
• Relevant computer skills to undertake the level of work required.
• Must live within 1 hour of Office location.

If you're the kind of person who likes things running smoothly, enjoys helping people, and takes pride in getting it right first time, this could be the role for you. Our Client is hiring for an admin officer client needs confident, organised administrators to support the day-to-day work of the Courts and Tribunals in Worcester.

What you'll be doing:

• Prepare papers, files, and court/tribunal documents for hearings, meetings and related activity.
• Create and update records on an in-house computer system, ensuring accurate data input.
• Support post opening and dispatch, plus general photocopying and filing.
• Book and prepare meeting rooms, agendas, handouts and joining instructions.
• Support listing and rota management by checking files and assisting with schedules.
• Provide helpful customer service at the counter (face to face), via telephone and in writing.
• Clerking civil and family courts/tribunals as required, ensuring materials are up to date.
• Process standard casework documentation and court orders according to guidelines.
• Check and verify documents, records, accounts, claims and returns against criteria and procedures.
• Collect, assemble and interpret information to support daily Team Information Board (TIB) meetings.
• Produce basic statistical analysis and process financial information when required.
• Contribute to continuous improvement using lean-style problem-solving approaches.

What you'll bring:

• Strong administrative ability with a customer-first mindset.
• Confidence handling enquiries and supporting court/tribunal users with patience and professionalism.
• Accuracy, attention to detail and a commitment to quality standards.
• Good IT skills to create/update records and complete data input.
• The ability to follow systems and processes (SOPS) while using discretion within guidelines.
• A flexible approach - this role may involve ad hoc support at other local offices.

Additional information:

There may be opportunities to exercise initiative and contribute to small projects, with complex matters escalated to a team leader or supervisor when needed. Some roles involve regular contact with the Judiciary and the legal profession, as part of delivering the right service. If you're successful in your application a Basic DBS will be required as part of the on-boarding checks with Brook Street.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy. As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.