Sales Administrator in Wolverhampton

Hours & Salary

Monday to Friday, 8:00am - 5:00pm (flexibility required). Salary: £26,436 per annum.

Role Overview

We are seeking an organised and customer‑focused Sales Administrator to support the smooth running of the sales office within a fast‑paced packaging environment.

Key Responsibilities

• Professionally handle customer enquiries, orders, and queries via phone, email, and other communication channels.
• Process all customer requests accurately and in a timely manner.
• Maintain and update customer files, ensuring all records are accurate and well organised.
• Provide regular feedback and updates to customers regarding enquiries and order progress.
• Answer incoming calls promptly and professionally (within 3 rings where possible).
• Process customer enquiries from multiple sources (phone, email, sales team, visits, and post).
• Manage customer orders from receipt through to completion.
• Process new customer orders, liaising with design teams on artwork and forms where required.
• Handle and resolve customer queries, complaints, and issues efficiently.
• Keep customers informed of order developments, timelines, and any changes.
• Support colleagues within the sales office during busy periods.
• Work closely with the external sales team to ensure seamless service delivery.
• Raise purchase orders and liaise effectively with suppliers.
• Carry out additional duties as required by management.

About You

• Minimum 1 year experience in a sales administration or customer service role.
• Experience within manufacturing, packaging, or a similar fast‑paced environment (desirable).
• Strong customer service skills with experience handling enquiries, complaints, and problem resolution.
• Ability to prepare and manage quotations accurately.
• Experience using CRM/ERP systems (knowledge of Abaca system highly desirable).
• Excellent organisational skills with the ability to prioritise workload effectively.
• Strong attention to detail and accuracy in data entry and order processing.
• Confident communicator with a professional and friendly manner.
• Proficient in Microsoft Office, particularly Excel.
• Proactive approach with the ability to work on your own initiative and as part of a team.
• Willingness to learn and stay updated on industry and customer requirements.