At a Glance
- Tasks: Lead operations across 40 care homes, ensuring high-quality care and compliance.
- Company: Harbour Healthcare, a leader in care home management.
- Benefits: Training for health qualifications, career growth opportunities, and supportive work culture.
- Other info: Regular travel required; dynamic role with significant impact on care quality.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in senior operations within the care sector and strong leadership abilities.
The predicted salary is between 60000 - 80000 £ per year.
The Head of Operations will play a pivotal national leadership role in supporting the Director of Operations and designated Regional Managers to deliver excellent operational performance across 40 care homes. This role will ensure the highest standards of care, compliance, and business efficiency are maintained, and will deputise for the Director of Operations when required.
Operational Leadership & Support
- Provide strategic and operational support to Regional Managers to ensure each care home delivers high-quality, person-centred care.
- Monitor performance, compliance, occupancy, staffing, and financial targets across regions, intervening when performance dips.
- Lead on the implementation of new policies, procedures, and improvement plans across the estate.
- Ensure effective communication and collaboration across all operational levels.
- Conduct regular regional and home visits to support and guide local leadership.
Quality & Compliance
- Support Regional Managers in ensuring homes are fully compliant with CQC/Care Inspectorate (Wales) standards and internal governance frameworks.
- Participate in and support preparation for CQC/Care Inspectorate (Wales) inspections, internal audits, and safeguarding investigations.
- Promote a culture of continuous improvement and learning.
Leadership & People Management
- Mentor and develop Regional Managers, supporting their leadership capabilities and performance.
- Deputise for the Operations Director in meetings, reporting, and decision-making as needed.
- Support recruitment, onboarding, and development of senior care home leaders (e.g., Home Managers).
Strategic Development
- Contribute to business planning, growth strategy, and innovation projects.
- Identify risks and opportunities at both regional and national levels, escalating appropriately.
- Support integration and mobilisation of new homes or services into the operational portfolio.
Performance Monitoring & Reporting
- Analyse performance data, providing insights and recommendations to the Operations Director.
- Lead or contribute to the resolution of underperformance or operational crises.
Essential Requirements
- Proven experience in a senior operations role within the care sector, preferably across multiple sites.
- In-depth knowledge of CQC/CIW regulations and best practices in adult social care.
- Strong leadership, mentoring, and team development skills.
- Excellent communication, analytical, and problem-solving abilities.
- Willingness and ability to travel nationally on a regular basis.
- Driving licence.
- Enhanced DBS check in relation to Children and Adults required.
Desirable
- Relevant health or social care qualification (e.g., RN, NVQ Level 5 in Health & Social Care or Leadership & Management).
- Five years’ experience in a senior operational role.
- Experience in leading through regulatory inspection or turnaround situations.
- Commercial acumen with budget and financial management experience.
Benefits
- Training and support to obtain a qualification in health and social care.
- Opportunities for promotion and career growth.
Head of Operations (Care Homes) in Wolverhampton employer: Career Choices Dewis Gyrfa Ltd
Harbour Healthcare is an exceptional employer, offering a dynamic work environment where you can make a meaningful impact across 40 care homes nationwide. With a strong focus on employee development, we provide comprehensive training and support for career advancement, alongside a culture that prioritises high-quality, person-centred care and compliance. Join us to be part of a collaborative team that values leadership, innovation, and continuous improvement in the care sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations (Care Homes) in Wolverhampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector and let them know you're on the hunt for a Head of Operations role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Harbour Healthcare and their care homes. Understand their values and how they ensure high-quality, person-centred care. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you've mentored others or led teams through challenges. Being able to articulate these experiences will demonstrate your capability to support Regional Managers effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Head of Operations (Care Homes) in Wolverhampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Operations role. Highlight your experience in senior operations within the care sector and any relevant qualifications. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about delivering high-quality, person-centred care. Share specific examples of how you've led teams or improved operations in previous roles.
Showcase Your Leadership Skills:We’re looking for someone who can mentor and develop others. In your application, mention instances where you’ve successfully led teams or managed multiple sites. This will help us see your potential as a leader in our organisation.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Care Sector Inside Out
Make sure you brush up on your knowledge of CQC and CIW regulations. Being able to discuss these confidently will show that you understand the compliance landscape and can lead effectively in a care home environment.
✨Demonstrate Leadership Skills
Prepare examples of how you've mentored or developed teams in previous roles. Highlight specific situations where your leadership made a difference, especially in challenging circumstances, as this is crucial for the Head of Operations role.
✨Showcase Your Strategic Thinking
Be ready to discuss your experience with business planning and growth strategies. Think of examples where you've identified risks and opportunities, and how you’ve contributed to operational improvements across multiple sites.
✨Engage with Performance Metrics
Familiarise yourself with performance monitoring and reporting. Be prepared to talk about how you've used data to drive decisions and improve care home operations, as this will be key in your new role.
