Clinical Support Worker - Surgical Emergency Unit | The Royal Wolverhampton NHS Trust

The Surgical Emergency Unit (SEU) is a 37 bedded unit for both male and female patients. SEU is a Surgical Emergency Portal taking referrals and direct admissions from multiple areas including ED, SDEC, GP, Self‑referrals under multiple specialties, primarily General Surgery, Urology, and Gynaecology.

As a Health Care Assistant on this Unit you will be involved with and responsible for the direct care of patients.

• To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional.
• To provide support to the nursing team working collaboratively with members of the multi‑disciplinary team and contributing positively to the delivery of high quality compassionate care.
• To uphold the fundamental standards of safety and quality always putting the patients first and protecting them from harm.
• To assist registered nurses/health care professionals in the delivery of individualized holistic patient care according to policy/procedure.
• To ensure that consent is obtained prior to delivering all aspects of patient care.
• To involve relatives/carers in the delivery of care, interacting with them helpfully and in a friendly manner, providing information as appropriate.
• To ensure care is delivered with compassion and respect to all patients.
• To work with the multi‑disciplinary team and contribute to the prevention of patient harm by participating in risk assessments (e.g. pressure ulcer development, falls, nutrition, and comfort rounds).
• To ensure privacy and dignity are maintained at all times and protect confidential information.
• To assist patients with all care as delegated by the registered nurse/health care professional.
• To assist patients in meeting their nutritional need and accurately record intake on the appropriate charts (if applicable), reporting any changes to the registered nurse/practitioner or doctor responsible for the patient’s care.
• To safely transport samples to the laboratories in a timely and professional manner.
• To safely escort patients to other areas/departments as requested by the registered nurse/health care professional.
• To chaperone patients requiring clinical examinations, as per Trust’s Chaperone Policy.
• To ensure that appropriate moving and handling techniques and equipment are used when manual handling.
• To report back any relevant information to the registered nurse accountable for the patient’s care.
• Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care.
• To answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s); respond appropriately to patient concerns and questions raised, escalating to the accountable registered nurse/health care professional for the patient during that shift.
• To ensure areas are maintained clean and tidy, and are appropriately stocked against agreed levels, including storage areas and medical equipment.
• To comply with Health and Safety Regulations and report accidents/untoward incidents/hazards/unsafe equipment to the nurse in charge/registered practitioner immediately, utilising the incident reporting system.
• Act in a courteous and helpful manner at all times, ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families.
• Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust.
• Work towards healthcare support workers’ registration with the Nursing Midwifery Council as and when this is established.
• Ensure your practice is supervised by a registered nurse health care professional who remains accountable for the delivery of care.
• Attend mandatory training and such courses/lectures/in-service training as indicated by the needs of the service and your own personal development, as indicated at appraisal and within your personal development plan (PDP).
• Be familiar with and comply with all appropriate Trust policies and procedures.
• Maintain a professional image at all times and comply with the Trust’s Dress Code Policy.
• Act in a professional manner to uphold the reputation of the profession and the organisation.
• Undertake any other duties as may be required to meet the needs of the service within the limitations of the grade for the post.

For a full list of duties and main responsibilities, please refer to the full job description attached to the vacancy on the Trust website.