HCA / Phlebotomist in Wilmslow

RESPONSIBLE TO: Practice Manager

Main purpose: Assist medical personnel in the care of practice patients to include treatment, preventative care, screening and patient education. The post will also include some limited administrative duties. A uniform and name badge must be worn at all times, supplied by the practice. They will act as a focal point of communication between patients, doctors, nurses and other members of the primary health care team.

GENERAL

• To maintain a safe and effective level of practice and to bring any deficits in training to the attention of the manager so these can be addressed.
• They will be required to act in a professional manner at all times and adhere to practice policies, protocols and guidelines.

Training

• Training requirements will be monitored by yearly appraisal.
• Personal development will be encouraged and supported by the practice.
• It’s the individual's responsibility to remain up to date with recent developments.

Accountability

• Although accountable to the Partners of the practice through the Practice Manager as an employee, they are ultimately responsible for their own practice and must ensure that limitations are always acknowledged.
• Full training will be provided for any clinical procedures.

Administration

• All records need to be kept clearly and legibly.
• Claims are an important part of practice income and are a priority, needing to be made correctly and accurately.
• A great deal of this work will be done on the computer.

Meetings

• It may be necessary to attend various practice meetings as requested. The only reason for not attending will be annual, study or sick leave.

Liaison

• As well as the nursing team, the nursing assistant will work closely with reception and dispensary staff and will be expected to communicate and liaise with all other members of the practice team.

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Nursing Flu/Pneumococcal, B12 immunisations
• ECG technician
• BP monitoring
• Phlebotomy
• CVDDressings and where appropriate suture removal
• ABPM
• Observations such as BMI, Height, Weight, foot pulses
• Health Promotion
• Ear Syringing
• Assisting with Coils/Implants
• Assisting with Minor ops
• Ensure specimens are labelled and bagged ready for collection with necessary paperwork completed

Administration and professional responsibilities

• Participate in administrative and professional responsibilities of the practice team
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes on the computer system
• Ensure the clinical computer system is kept up to date with accurate details recorded
• Ensure accurate completion of all necessary documentation associated with patient healthcare and registration with the practice
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Management of appointment system

• Ensure total familiarity with all appointment systems including regular and incidental variations
• Monitor flow of patients into the waiting room ensuring the appointment system accurately reflects the arrival of patients
• Monitor effectiveness of the system and report any problems or variations to the assistant manager

Receptionist duties

• Any other delegated duties considered appropriate to the post

SPECIAL REQUIREMENTS FOR THE POST

• Understanding, acceptance and adherence to the need for strict confidentiality
• Use of own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests while adhering to practice limitations
• Understanding and acceptance of one's capabilities and awareness of own limitations
• Ability to work without direct supervision and determine own workload priorities
• Basic keyboard and computer skills
• Flexibility of working hours
• Will be required to do overtime from time to time
• Excellent communication skills