At a Glance
- Tasks: Lead and manage the ICES admin team, ensuring smooth operations and effective problem-solving.
- Company: Walsall Healthcare NHS Trust, a key provider of NHS services in Walsall.
- Benefits: Permanent position with full-time hours and opportunities for professional development.
- Other info: Join a dynamic team in a state-of-the-art facility with excellent career growth potential.
- Why this job: Make a real difference in healthcare by supporting community equipment services.
- Qualifications: Strong interpersonal, organisational, and IT skills; experience with ELMS2 and Fusion preferred.
The predicted salary is between 36000 - 60000 £ per year.
To lead and supervise the ICES administration team providing day to day management of the team ensuring processes and timelines are met in accordance to guidelines, oversee the coordination of the drivers schedules and problem solve as necessary. Maintain personnel files, complete personal development reviews, regular 1-1s and team meetings. Use various software systems in use by ICES ensuring accurate data recording and reporting. Liaise with patients, families, carers, professionals, suppliers, contractors. To provide administrative and system management support to the Integrated Community Equipment Service.
The post holder will need to have a high degree of interpersonal skills, literacy, numeracy, organisational ability and IT (Microsoft Office) skills, knowledge of ELMS2 and Fusion and be able to demonstrate and articulate an understanding of the wider work streams of quality and governance.
Day to day management of the administration team ensuring processes and timelines are met in accordance with departmental guidelines, overseeing the coordination of drivers schedules and problem solving where necessary. Complete personal development reviews, monitor annual leave/sickness, maintain personnel records, conduct regular team meetings.
Support with preparing background information, collate information into reports from ELMS2 software system, produce statistics and create and manage databases as required. Manage and coordinate events such as training and workshops associated with the Equipment Service. Provide cover for ICES Deputy Lead in their absence and coordinate cover for other colleagues within team as and when required during periods of absence. To liaise with other teams, services, organisations as directed by ICES Service Manager. To behave in a manner guided by ethical considerations and to keep all information about patients strictly confidential. It is essential to work as a team with all members of the ICES department in order to deliver an efficient and effective service. Participate in appropriate duties as directed by the ICES Service Manager.
Picking of equipment from warehouse for counter collection orders. Deal with telephone queries from service users and professionals appropriately in line with quality customer services. Order equipment using Oracle SBS and NHS supply chain and manage orders, requisitions and invoices as appropriate. To provide administrative and system management support to the Integrated Community Equipment Service. Assist in the management of projects and collation of information to support the process. The post holder will need to have a high degree of interpersonal skills, literacy, numeracy, organisational ability and IT (Microsoft Office) skills, knowledge of ELMS2 and Fusion and be able to demonstrate and articulate an understanding of the wider work streams of quality and governance.
Update and maintain personal files, including completion of personnel and payroll documentation. Carry out annual Personal Development Review meetings. Implement and conduct regular team meetings.
ICES ADMIN TEAM LEAD | Walsall Healthcare NHS Trust in Willenhall employer: Career Choices Dewis Gyrfa Ltd
Walsall Healthcare NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee development and teamwork. With state-of-the-art facilities and a commitment to quality care, employees benefit from opportunities for professional growth, comprehensive training, and the chance to make a meaningful impact in the community. Located in Walsall, the Trust provides a dynamic environment where staff can thrive while contributing to the health and well-being of a diverse population.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land ICES ADMIN TEAM LEAD | Walsall Healthcare NHS Trust in Willenhall
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walsall Healthcare NHS Trust on LinkedIn. A friendly chat can give us insider info about the team culture and what they really value in a candidate.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and problem-solving. We can even role-play with a friend to boost our confidence and refine our answers.
✨Tip Number 3
Showcase your skills! Bring examples of how you've successfully managed teams or solved problems in the past. We want to demonstrate that we can hit the ground running in the ICES Admin Team Lead role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and show our enthusiasm for the position. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace ICES ADMIN TEAM LEAD | Walsall Healthcare NHS Trust in Willenhall
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the ICES Admin Team Lead role. Highlight your relevant experience in managing teams, coordinating schedules, and using software systems like ELMS2 and Fusion. We want to see how your skills align with what we're looking for!
Show Off Your Interpersonal Skills:Since this role involves liaising with patients, families, and professionals, it's crucial to demonstrate your strong interpersonal skills. Share examples of how you've effectively communicated or resolved issues in previous roles. We love seeing candidates who can connect with others!
Be Organised and Detail-Oriented:As an Admin Team Lead, you'll need to manage various tasks and timelines. Make sure your application reflects your organisational abilities and attention to detail. Use bullet points to clearly outline your achievements and responsibilities in past positions. We appreciate clarity and structure!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team at Walsall Healthcare NHS Trust!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the ICES administration processes and the software systems mentioned, like ELMS2 and Fusion. Brush up on your Microsoft Office skills too, as they’ll likely come up during the interview.
✨Show Your Leadership Skills
As a team lead, you’ll need to demonstrate your ability to manage and motivate a team. Prepare examples of how you’ve successfully led a team in the past, focusing on problem-solving and maintaining timelines.
✨Be Ready to Discuss Interpersonal Skills
You’ll be liaising with various stakeholders, so be prepared to talk about your interpersonal skills. Think of specific situations where you’ve effectively communicated with patients, families, or professionals.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle real-life scenarios, such as managing schedules or dealing with conflicts within the team. Practise your responses to these types of questions to show you can think on your feet.
