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- Tasks: Assist patients at reception, book appointments, and manage medical records efficiently.
- Company: Join a supportive healthcare team dedicated to patient care.
- Benefits: Flexible hours, training opportunities, and a friendly work environment.
- Why this job: Make a difference in patients' lives while gaining valuable experience in healthcare.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Opportunities for personal and professional development in a dynamic setting.
MAIN PURPOSE OF THE JOB To contribute to the effective running of reception by receiving, assisting and directing patients to access the appropriate service or healthcare professional in a courteous, efficient and effective way.
JOB RESPONSIBILITIES
- Opening & Closing the Practice at the start & end of a working day
- Booking appointments for patients over the telephone and face to face
- Dealing with patient enquiries and ensuring action is taken if needed
- Receiving, monitoring and preparing repeat prescriptions for the Doctor to sign
- Scanning letters and documents
- Coding new diagnoses, procedures and results using appropriate read codes
- Liaising with solicitors and insurance companies that request medical reports/copies of medical records
- Recording receipt of all payments
- Booking minor surgery sessions and creating invoices for payment
- Summarising new patient medical records
- Preparing medical records deducted from the practice list for return to PCSE
- Dealing with home visit requests
- Registering new/temporary patients onto the computer system
- Processing patient’s change of address on the computer and having knowledge of the practice catchment area
- Checking the telephone out of hours answerphone message is working and is correct at the end of a working day or when the practice is closed for staff training/meetings
- Ensuring security of all patient identifiable information, by locking away at the end of a working day
- Communicating effectively with colleagues, patients and visitors
- Working effectively with individuals from other agencies to meet patients needs
- Familiarising yourself with the practice policies and procedures and to carry out your duties in accordance with these i.e. Emergency Procedures & Business Continuity Plans
- Checking emails on a daily basis and ensuring appropriate action is taken
- Undertaking such other tasks as may be required from time to time
- Chaperoning for Clinicians during medical examinations and recording this in patient medical records
- Defusing patient concerns to prevent a complaint being made
- Informing patients about abnormal test results and what action is to be taken
- Encouraging patients to use Online Services to book appointments, request repeat prescriptions and view their medical records
- Discussing patient referrals with Doctors and creating referrals on the e-referral website or completing a specific referral form
- Signposting patients to the most appropriate clinician or service depending on the patients medical needs
- Amending hours to cover what is needed by the practice
- Assisting in promoting and maintaining health, safety and security as defined in the practice Health & Safety Policy
HEALTH & SAFETY The post holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using the security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified to the Practice Manager or GP
EQUALITY & DIVERSITY Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner that is welcoming to and of the individual, in non-judgemental and respects their circumstances, feelings, priorities and rights. Not discriminating against others because of their Age, Sex, Sexual orientation, Race, Religion, Marriage/Civil Partnership or Disability.
PERSONAL/PROFESSIONAL DEVELOPMENT The post holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development, taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work.
BANK GP RECEPTIONIST in Willenhall employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land BANK GP RECEPTIONIST in Willenhall
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the healthcare facility. Familiarise yourself with their services and values. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine in front of the interview panel.
✨Tip Number 3
Show off your people skills! As a receptionist, you'll be the first point of contact for patients. Be ready to share examples of how you've effectively communicated and resolved issues in previous roles. This will highlight your ability to handle patient enquiries with care and professionalism.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace BANK GP RECEPTIONIST in Willenhall
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for helping others shine through. We want to see that you genuinely care about providing excellent service to patients and making their experience as smooth as possible.
Tailor Your Experience: Make sure to highlight any relevant experience you have in reception or healthcare settings. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Bank GP Receptionist. Familiarise yourself with tasks like booking appointments, handling patient enquiries, and managing medical records. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a receptionist, effective communication is key. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend, focusing on how you would handle patient concerns or explain procedures. This will help you feel more at ease during the actual interview.
✨Showcase Your Customer Service Experience
Think of examples from your past work where you've provided excellent customer service. Be ready to discuss how you handled difficult situations or defused complaints. This will demonstrate your ability to manage patient interactions effectively, which is crucial for this role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street! Prepare thoughtful questions about the practice's policies, team dynamics, or how they handle patient feedback. This shows that you're engaged and serious about finding a good fit for both you and the practice.
