At a Glance
- Tasks: Monitor CCTV systems and provide emergency response services to the community.
- Company: Join Wigan Council, an award-winning team dedicated to community safety.
- Benefits: Enjoy competitive pay, flexible working, training opportunities, and staff discounts.
- Other info: Dynamic role with opportunities for growth in a supportive environment.
- Why this job: Make a real difference in your community while gaining valuable skills.
- Qualifications: Experience with CCTV systems and a proactive, friendly attitude required.
The predicted salary is between 17399 - 19161 £ per year.
Priority Candidates will be considered in the first instance.
Wigan Town Hall
Salary: Grade 5, £17,399 - £19,161 per annum. £13.90 - £15.31 per hour
2 Positions x 24 hours per week (2 x 12 Hour Shifts Saturday / Sunday)
We are committed to fostering diverse teams where everybody can bring their authentic selves to work and feel that they belong. If you want to work for a Council where everybody is encouraged to meet their full potential and make a difference in our neighbourhoods, we would love to hear from you.
This is a multi-functional and dynamic role which will include the monitoring of public space surveillance CCTV systems, operating within a 24/7 contact centre. Our service provides in and out of hours emergency response to residents and partners of the borough.
You will be working with an array of IT software and hardware systems, specialist CCTV monitoring equipment and communications systems.
Your role:
- Provide a pro-active and re-active CCTV monitoring and reviewing service of public space surveillance, detector activated, internal and commercial CCTV contracts to deter and prevent crime, disorder and anti-social behaviour.
- Provide an out of hours customer service contact centre for residents, tenants and visitors to the borough including organising necessary emergency and responsive works in and out of hours.
- Respond to routine and ad hoc requests for information.
- Ensure the integrity and accuracy of data and information used and processed within the service.
- Carry out duties efficiently and effectively complying with National Legislation, Corporate, Departmental Codes of Practice and Procedures.
About you:
- Experience of working in a control room monitoring public space surveillance CCTV systems and/or contact centre environment.
- Experience of working with specialist CCTV and/or IT equipment.
- Be able to successfully pass the Greater Manchester Police Non-Police Personnel Vetting checks and British Standards 7858 Security Screening.
- Currently hold or be able to obtain a valid Security Industry Authority Licence for Public Space Surveillance.
- An enthusiastic individual, with a flexible approach to work in a busy environment.
- Hardworking with a proactive approach, they work effectively as part of a team and maintain a helpful, friendly manner.
- They consistently present a professional, smart appearance while supporting others and contributing positively to the workplace.
About us:
Wigan Council has been voted ‘Overall Council of the Year’ at the APSE (Association for Public Service Excellence) Awards. We are signed up to the Greater Manchester Continuous Service Commitment ensuring that your service will be continuous or 'unbroken' between the supporting organisations.
The Progress with Unity plan is a place movement for change for the next decade, bringing a new era for Wigan Borough. It draws on the strengths of our individual organisations, recognising that together we can achieve much more for our communities by delivering on our 2 place missions; create fair opportunities for all children, families, residents and businesses and make our towns and neighbourhoods flourish for those who live and work in them.
Wigan Council’s Central Watch CCTV & Risk Management Team are an award-winning team that are accredited to NSI Silver standard for our service delivery, procedures, and policies. Our team are an experienced and highly motivated group who deliver the Public Space CCTV monitoring, contact centre, and concierge/Security services to the residents and visitors of our Borough, its partner agencies and private sector companies.
Working within the team you will have the opportunity to learn new skills and gain new experiences in a rapidly changing and diverse environment. In return you’ll have access to a range of benefits, including a pension, staff discounts, loyalty rewards, training and development, paid annual leave.
Here at Wigan, we are proud to support flexible working patterns, when the service can accommodate this. We also take a blended approach to where we work, depending on the work we do. This may include working from home, the office, or the community.
To be appointed to this role you must be able to prove your right to work in the UK.
Please note, at present we are not a licenced sponsor.
Interview dates: Priority Candidates: Tuesday 3rd March 2026 All other Candidates: Thursday 19th March 2026
This position is subject to Standard Disclosure procedures. The employer is committed to safeguarding.
CCTV and Risk Management Officer in Wigan employer: Career Choices Dewis Gyrfa Ltd
Wigan Council is an exceptional employer, dedicated to fostering a diverse and inclusive work environment where every employee can thrive and contribute meaningfully to the community. With access to comprehensive benefits, including training and development opportunities, flexible working arrangements, and a supportive team culture, employees are empowered to grow their skills while making a positive impact in Wigan Borough. Join our award-winning Central Watch CCTV & Risk Management Team and be part of a forward-thinking organisation committed to excellence in public service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land CCTV and Risk Management Officer in Wigan
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We think you need these skills to ace CCTV and Risk Management Officer in Wigan
Some tips for your application 🫡
Highlight Relevant Certifications:When applying for a full-time position in security services, make sure to showcase any relevant certifications you have, like SIA or other security industry qualifications. This adds credibility and shows that you're serious about your career in this field.
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Tailor Your Experience:Don’t just list duties from previous jobs; instead, frame your experiences in a way that relates directly to the role at Career Choices Dewis Gyrfa Ltd. Whether that's managing a team, conducting risk assessments, or successfully maintaining safety protocols, make this relevant to what we do.
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How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Security Protocols
In the security services field, it's crucial to familiarise yourself with the latest security protocols and technologies. Brush up on things like surveillance systems, access control, and emergency response procedures. You'll likely face technical questions, so having a couple of solid scenarios or case studies ready can really impress your interviewers at Career Choices Dewis Gyrfa Ltd.
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Prepare to showcase your situational awareness skills. You might be put in hypothetical scenarios where you need to assess potential risks or respond to incidents. Practising how you’d handle these situations ahead of time can give you the confidence to articulate your thought process during the interview.
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Since security services often rely on effective teamwork and clear communication, be ready to share examples of how you’ve successfully collaborated in the past. Highlight any instances where you’ve had to relay critical information or work closely with other services – this is key for a role at Career Choices Dewis Gyrfa Ltd.
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