Senior/Compliance & Enforcement Officer (Streetworks) in Weston-super-Mare

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

North Somerset Council’s Highway Network Management Service manages the co-ordination of activities on the highway, whether Utility company, Council own or private works, domestic/commercial vehicle dropped kerbs, events (affecting/on the highway) or other licensable highway activities such as skips, scaffolding. In addition to co-ordinating activities, we also enforce legislation relating to utility company works, protect highway infrastructure, check safety around temporary traffic management and minimise disruption as far as practicable on the highway network.

We are looking for a Senior/Compliance & Enforcement Officer to work in our Highway Network Management Team. The role is a career graded post and while ideally we are seeking someone at the Senior level grade, would welcome applications from those who feel they may meet the level 6 criteria. Reporting directly to the Principal Compliance & Enforcement Officer you will use your experience, knowledge and skills to carry out a range of co-ordination, inspection, compliance, monitoring, reporting, evaluation and enforcement activities, relating to street/roadworks permits, highway licenses and events on/impacting the highway network to meet relevant legislative and statutory requirements over a geographical area. You will act as an escalation point as well as being a professional witness where required. This is an exciting opportunity to play a key role in ensuring the safe and efficient operation of the highway network, minimising disruption to the travelling public, and managing stakeholder expectations and challenges. You will be working in a dynamic, collaborative environment with opportunities to gain experience and develop skills in a local authority setting with a fantastic, supportive team. The position may also involve supervising the work of more junior team members within an established management framework.

We are seeking an experienced professional with significant practical experience in a highway related environment such as Network Management, Streetworks, or a utility background. You should be able to demonstrate the ability to work independently while also being an effective and collaborative team player. For the Senior career grade, a NRSWA Streetworks Supervisor card is essential along with relevant industry experience. You should have a strong understanding of the challenges associated with works on/affecting the highway and proven ability to build and maintain effective relationships with internal and external stakeholders.

• Ability to work independently across a geographical area in a timely and flexible manner, using strong problem-solving skills to anticipate and resolve issues, plan solutions, and make sound decisions.
• The team operates in a reactive work environment therefore, prioritising own workload, using initiative, working to tight deadlines, being methodical and operating with minimum supervision are key attributes.
• Strong knowledge of highway technical standards, safe working practices, and relevant legislation, supported by experience in inspections and operational activities such as temporary traffic management planning, working collaboratively with internal teams and external organisations.
• Confident in dealing with internal and external stakeholders (including, but not limited to, work promoters, contractors, the public, Parish/Town Councils).
• A Level 4 vocational qualification (or equivalent experience) relevant to the service area is essential.
• Either be an existing member of or on successful appointment be able to join a recognised Highway professional body.
• You will have a full valid driving licence.
• Ability to confidently use a range of software and hardware including mobile devices, to report faults, record enforcement breaches, and produce reports, documents and emails.
• Good organisational skills and accurate record keeping are essential.
• Resolve enquiries and complaints in relation to highway enforcement activities in a timely safe and efficient manner.
• Conflict management skills are essential.
• Excellent IT skills, including the ability to interrogate street works permits and licences using specialist systems (e.g. Street Manager), along with strong proficiency in Microsoft Teams, Word and Excel.

This position will be based at our Town Hall office in Weston-super-Mare.

At North Somerset Council, we offer a hybrid working environment based on four distinct work styles. Depending on the role and personal circumstances, you will fall into one of these categories. However, please note that during the induction period, it may be necessary to spend more time in the office to support your learning and development. We are flexible and open to discussions about your preferred working style, and if you wish to be in the office more frequently, this can be negotiated.