At a Glance
- Tasks: Lead Zendesk implementations and optimise customer experiences through innovative solutions.
- Company: Join a forward-thinking company that values collaboration and creativity.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a supportive team focused on innovation and excellence.
- Why this job: Make a real impact by transforming customer experiences with cutting-edge technology.
- Qualifications: 2 years in software implementation, ideally with Zendesk or similar platforms.
The predicted salary is between 45000 - 55000 £ per year.
The Zendesk Implementation Consultant delivers Zendesk Professional Services from new launches to enterprise optimisation. Working with Project Managers, Architects, and Engineers, the role leads discovery, designs practical solutions, configures and tests the platform, and enables customer adoption. Deliver projects to scope, quality, milestones, and go-live dates. Produce clear design, configuration, and handover documentation. Build stakeholder confidence through proactive communication and risk management. Identify improvement opportunities such as automation, reporting, and AI.
Key Responsibilities
- Delivery & Solution Consulting
- Lead discovery workshops to capture workflows, pain points, and success measures.
- Translate requirements into Zendesk designs covering configuration, data, security, routing, automation, and reporting.
- Configure Zendesk features and validate them against agreed acceptance criteria.
- Define integrations and APIs, working with Architects and Engineers on design and testing.
- Maintain design documents, configuration workbooks, runbooks, and release notes for handover.
- Run training and knowledge transfer so customer teams can manage the solution after go-live.
- Maintain Zendesk expertise and required certification standards.
- Project Delivery & Stakeholder Management
- Own workstreams, coordinating plans, RAID items, and decisions with the Project Manager.
- Confirm scope in writing and support change control by assessing time, cost, and risk.
- Provide progress updates, evidence of completion, and early escalation of blockers.
- Support governance through stand-ups, status calls, and steering materials.
- Support testing, UAT, defect triage, and release readiness before go-live.
- Complete handover documentation, admin guides, and agreed hypercare arrangements.
- Commercial & Practice Contribution
- Work with internal teams and customers to deliver contractual scope to professional standards.
- Spot upsell and cross-sell opportunities and pass them to Account Management or Business Development.
- Escalate delivery, relationship, or commercial risks promptly with recommended actions.
Qualifications
- Required: 2 years in software implementation or consulting, ideally in CX platforms.
- Required: Hands‐on Zendesk implementation experience or equivalent on similar platforms.
- Required: Strong workshop facilitation and ability to turn business needs into solution designs.
- Required: Strong delivery discipline across multiple workstreams and deadlines.
- Required: Excellent written and verbal communication with technical and non-technical stakeholders.
- Required: Zendesk Support Administrator Expert certification, held or gained during onboarding.
- Preferred: Experience with integrations, data migration, and governance.
- Preferred: Experience in enterprise optimisation, transformation, or new Zendesk launches.
- Preferred: Familiarity with AI-enabled CX features and rollout planning.
Consultative mindset with pragmatic recommendations based on value, risk, and effort. Structured communication with clear notes, actions, and stakeholder alignment. Quality focus with effective UAT support and strong handover documentation. Strong organization across multiple workstreams, deadlines, and changing scope. Strong collaboration with Project Managers, Architects, and Engineers.
Zendesk Implementation Consultant in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
As a Zendesk Implementation Consultant, you will thrive in a dynamic work environment that prioritises collaboration and innovation. Our company fosters a culture of continuous learning and professional growth, offering extensive training opportunities and support for certification. Located in a vibrant area, we provide a flexible work-life balance and a commitment to inclusivity, making us an exceptional employer for those seeking meaningful and rewarding careers.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Zendesk Implementation Consultant in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with Zendesk or similar platforms. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects and implementations. This is your chance to demonstrate how you’ve tackled challenges and delivered results, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews by practising common questions related to Zendesk implementation. Think about how you can share specific examples of your experience with configurations, integrations, and stakeholder management to impress your interviewers.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are eager to join us. Plus, it gives you a better chance to showcase your enthusiasm for the role and our company culture.
We think you need these skills to ace Zendesk Implementation Consultant in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Zendesk Implementation Consultant role. Highlight your relevant experience in software implementation and consulting, especially with CX platforms like Zendesk. We want to see how your skills match what we're looking for!
Showcase Your Communication Skills:Since this role involves working with both technical and non-technical stakeholders, it's crucial to demonstrate your excellent written and verbal communication skills. Use clear and structured language in your application to reflect this ability. Remember, we value clarity and effective communication!
Highlight Your Problem-Solving Abilities:In your application, share examples of how you've identified improvement opportunities or solved complex problems in past projects. We love candidates who can think critically and offer pragmatic solutions, so don’t hold back on showcasing your consultative mindset!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Zendesk Inside Out
Make sure you’re well-versed in Zendesk features and functionalities. Brush up on your hands-on experience with the platform, as you'll likely be asked to discuss specific configurations or integrations during the interview.
✨Prepare for Discovery Workshops
Since leading discovery workshops is a key responsibility, practice how you would capture workflows and pain points. Think of examples from your past experiences where you successfully translated business needs into practical solutions.
✨Showcase Your Communication Skills
You’ll need to communicate effectively with both technical and non-technical stakeholders. Prepare to demonstrate your ability to convey complex ideas clearly, perhaps by discussing a previous project where you had to manage diverse teams.
✨Highlight Your Project Management Experience
Be ready to talk about how you’ve managed multiple workstreams and deadlines in the past. Discuss your approach to risk management and how you’ve ensured projects are delivered on time and within scope.
