At a Glance
- Tasks: Handle customer enquiries and orders while keeping files organised and up to date.
- Company: Join a dynamic sales team in a fast-paced environment.
- Benefits: Competitive salary, supportive team, and opportunities for growth.
- Other info: Collaborative atmosphere with chances to learn and develop your career.
- Why this job: Be the voice of our company and make a difference for our customers.
- Qualifications: 1 year of experience in sales administration and strong problem-solving skills.
The predicted salary is between 25000 - 30000 £ per year.
Responsibilities
- Professionally deal with customer requests for new enquiries, orders and queries.
- Process all the above, as required, and in a timely manner.
- Keep customer files up to date and correctly filed.
- Provide feedback to customers on enquiries and orders as required.
- Continuously keep yourself abreast of changes within our industry and the customers with whom you deal.
- Answering telephones, no more than 3 rings before passing on the call.
- Process customer enquiries (phone; e‑mail; customer visit; post or sales team).
- Process customer orders.
- Process new customer orders.
- Liaise as required with Design on forms and artwork.
- Deal with customer queries.
- Keep customers informed on order developments.
- Assist others within the sales office when workload requires.
- Work with external sales team as required.
- Raise purchase orders and liaise with suppliers.
- Other duties as and when requested by management.
Qualifications
- Minimum 1 year experience required.
- Ideally familiar with Abaca system.
- Quoting skills required.
- Experience in handling customer complaints and problem solving.
Sales Administrator in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
As a Sales Administrator at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. We offer competitive benefits, a collaborative culture, and opportunities to enhance your skills while working closely with a dedicated sales team. Located in a vibrant area, our company is committed to fostering a workplace where your contributions are valued and recognised.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator in West Bromwich
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since you'll be dealing with customer enquiries, make sure you're comfortable answering calls and handling queries. Role-play with a friend to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and ready to take the next step in your career.
We think you need these skills to ace Sales Administrator in West Bromwich
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your experience in dealing with customer requests and queries. We want to see how you've handled similar situations in the past, so share specific examples that showcase your problem-solving skills.
Be Organised and Detail-Oriented:Since you'll be keeping customer files up to date, it's crucial to demonstrate your organisational skills. Mention any systems or methods you use to stay organised, especially if you're familiar with tools like the Abaca system.
Keep It Professional Yet Friendly:Your written application should reflect a professional tone, but don’t forget to let your personality shine through! We appreciate a friendly approach, especially since you'll be liaising with customers and the sales team.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you’re familiar with the company and its products. Research their industry, especially any recent changes or trends. This will help you answer questions confidently and show that you’re genuinely interested in the role.
✨Showcase Your Customer Skills
Since the role involves dealing with customer enquiries and complaints, prepare examples from your past experience where you successfully handled similar situations. Highlight your problem-solving skills and how you kept customers informed throughout the process.
✨Practice Your Communication
As a Sales Administrator, clear communication is key. Practice answering common interview questions out loud, focusing on being concise and professional. Remember, you’ll need to demonstrate your ability to handle phone calls efficiently, so think about how you would respond to a customer enquiry.
✨Be Ready to Discuss Tools
If you have experience with the Abaca system or similar tools, be prepared to discuss this in detail. If you don’t, it’s worth mentioning your willingness to learn new systems quickly. Showing that you can adapt to new technologies will impress the interviewers.
