At a Glance
- Tasks: Lead retail and eBay sales to help people out of homelessness.
- Company: Join Emmaus Bristol, a charity making a real difference.
- Benefits: Gain valuable experience while supporting a meaningful cause.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Make an impact by helping formerly homeless individuals rebuild their lives.
- Qualifications: Experience in customer service and a passion for social change.
The predicted salary is between 25000 - 30000 € per year.
Help people out of homelessness by joining our Social Enterprise team as our new Retail and eBay Sales Lead. If you have experience in a busy customer‐facing role, we'd love to hear from you.
About the role
In our charity shops, you will lead on all aspects of retail including pricing, merchandising, donated stock control, and excellent customer service. Online, you will identify eBay‐able goods, develop robust tracking systems, and pack and send items to meet tight deadlines to increase sales. You'll also bring your coaching and motivation skills to support our companions, who run our retail and online shops.
In addition to customer‐facing duties, you will help optimise processes and systems behind the scenes to maximise efficiency and minimise costs. You will provide sales income and expenditure figures and contribute to quarterly management‐information reports. You will work alongside and support volunteers in our retail and online enterprises.
About our charity
At Emmaus Bristol we provide a home, support, training and work experience to formerly homeless individuals (known here as companions). We fund our work partly through two shops selling second‐hand goods, a house‐clearance/furniture moving service and our eBay shop.
We are looking for an enthusiastic and dedicated new team member to work with the Reuse Manager and focus on the retail and eBay elements. Unlike many other charity shops, Emmaus Bristol's trading is primarily for purpose. This means the work‐based roles provided for companions in our enterprises are a vital source of support in their recovery from homelessness.
If you're interested in the role but don't tick every box on the job specification, we'd still love to hear from you if you have relevant experience and passion and energy for our cause.
Working pattern
The role is 37.5 hours per week, to be worked between 8 am and 6 pm, mainly Monday to Friday. This role will work alternate Saturdays with a day off in lieu the following week. The contract for the role is until 30 June 2028.
Retail and Online Sales Lead in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
At Emmaus Bristol, we pride ourselves on being an exceptional employer dedicated to making a meaningful impact in the community. Our supportive work culture fosters personal and professional growth, offering opportunities for coaching and development while working alongside passionate individuals committed to helping those experiencing homelessness. With a focus on purpose-driven trading, our team enjoys a collaborative environment that values every contribution, making it a rewarding place to work.
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail and Online Sales Lead in West Bromwich
✨Tip Number 1
Get to know the charity's mission inside out. When you chat with us, show your passion for helping people out of homelessness. We love hearing how your values align with ours!
✨Tip Number 2
Prepare some examples from your past roles that highlight your customer service skills and experience in retail. We want to see how you’ve made a difference in busy environments!
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows us you’re genuinely interested in the role and helps you understand how you can contribute to our team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Retail and Online Sales Lead in West Bromwich
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for helping people out of homelessness shine through. We want to see your genuine interest in our cause and how your experience aligns with our mission.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail and customer service. We’re looking for specific examples that demonstrate your skills in pricing, merchandising, and working with teams.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. Use bullet points if it helps!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of retail and online sales, especially in a charity context. Brush up on your knowledge about pricing strategies, merchandising, and how to manage donated stock effectively. This will show that you're not just passionate but also knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer-facing roles. Think about times when you went above and beyond for a customer or resolved a tricky situation. This will highlight your ability to provide excellent service, which is crucial for this position.
✨Demonstrate Your Coaching Ability
Since you'll be supporting companions in their roles, think of ways you've motivated or coached others in the past. Be ready to discuss specific instances where your guidance made a difference. This will illustrate your leadership skills and commitment to helping others succeed.
✨Be Ready to Talk Numbers
Familiarise yourself with basic sales income and expenditure figures, as well as how to contribute to management reports. Being able to discuss how you can optimise processes and systems will show that you're not only focused on sales but also on the overall efficiency of the operation.
