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- Tasks: Lead client relations to boost revenue and enhance customer satisfaction in a dynamic SaaS environment.
- Company: Enterprise-level SaaS company focused on innovation and client success.
- Benefits: Competitive salary, car allowance, bonus scheme, and hybrid working options.
- Other info: Opportunity for career growth in a supportive and engaging workplace.
- Why this job: Join a successful team that values leadership and client-centric strategies.
- Qualifications: Proven SaaS experience and strong leadership skills in client relations.
The predicted salary is between 75000 - 90000 £ per year.
£75,000 to £90,000 per year, Car Allowance, hybrid working, bonus
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 02/05/2026
About this job
Head of Client Relations SaaS experience essential West Midlands, Hybrid Up to £90k, plus Car allowance and bonus scheme
Benefits:
- Car allowance
- Bonus scheme
- Hybrid working
I am working with an enterprise level SaaS Client who is currently looking for a Head of Client Relations to support revenue growth through increasing account value, driving adoption of services, maximising retention through providing world class leadership of your team. This is a senior leadership position that will drive successful outcomes.
You should be someone that knows how to improve performance through strategy, that always bears the client in mind when devising solutions. You will have ultimate responsibility over pre and post sales solutions, including but not limited to proposals, RFP's, solutions, adoption of solutions, CSAT.
They are looking for someone with experience in SaaS sales solutions, and working within regulated industries such as finance, pensions, or insurance SaaS is highly desirable.
Experience and Skills required:
- SaaS environment is absolutely essential
- Experience in Enterprise level Client relations, Customer Success or Account Management is also essential
Key responsibilities:
- Strong and inspirational leadership
- Strategic and commercially focused
- Excellent stakeholder communication skills
- Analytic approach using data driven insight
- B2B Customer Journey Management
- Demonstrable experience in driving B2B customer satisfaction
- Demonstrable experience driving account revenue through clear strategy, consistent delivery, operational alignment, actionable analytics and identifying opportunities for monetisation and growth
Desirable skills:
- Regulated industry experience such as Finance, Pensions, Insurance
- Experience with full SDLC
If you are looking for an opportunity to work in a successful enterprise level business that genuinely cares about its staff and customer experience then please apply today quoting reference AR102988.
Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position.
No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.
Head of Client Relations in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Client Relations in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the SaaS industry and let them know you're on the hunt for a Head of Client Relations role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their products, services, and client base. This will help you tailor your answers and show that you're genuinely interested in driving their success.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've driven customer satisfaction and revenue growth in previous roles. This is your chance to shine and demonstrate that you’re the strategic thinker they need!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Head of Client Relations in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your SaaS experience and any relevant leadership roles you've held. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for the Head of Client Relations role. Share specific examples of how you've driven client satisfaction and revenue growth in the past.
Showcase Your Analytical Skills: Since we value data-driven insights, make sure to mention any tools or methods you've used to analyse customer journeys or account performance. We love seeing how you can turn data into actionable strategies!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can't wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your SaaS Inside Out
Make sure you brush up on your SaaS knowledge before the interview. Understand the company's products, their market position, and how they stack up against competitors. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Head of Client Relations, strong leadership is key. Prepare examples of how you've successfully led teams in the past, particularly in driving customer satisfaction and revenue growth. Be ready to discuss your strategic approach and how you inspire your team to achieve results.
✨Prepare for Data-Driven Discussions
Since the role requires an analytic approach, be prepared to discuss how you've used data to drive decisions in previous roles. Bring specific examples of how you've leveraged analytics to improve client relations or increase account value.
✨Understand the Client Journey
Familiarise yourself with the B2B customer journey and be ready to talk about how you've managed it in the past. Highlight any experience you have in regulated industries like finance or insurance, as this will be a big plus for the interviewers.