At a Glance
- Tasks: Provide vital support and guidance to survivors of domestic abuse through various communication channels.
- Company: Join a dedicated frontline support service making a real difference in the community.
- Benefits: Enjoy 25 days annual leave, training opportunities, and a supportive work environment.
- Other info: Work in a compassionate team with excellent career development prospects.
- Why this job: Make a meaningful impact while helping vulnerable individuals navigate their challenges.
- Qualifications: Experience in support work and strong communication skills are essential.
The predicted salary is between 24784 - 25492 £ per year.
Join a specialist frontline support service delivering safeguarding, trauma-informed support, risk assessment and victim support to survivors of domestic abuse. Ideal for candidates with experience in support work, safeguarding, community support or advice services.
This role is known internally as an Information, Advice and Guidance Advisor.
Salary: £24,784 to £25,492 per annum + Benefits.
Location: West Bromwich, Sandwell, West Midlands.
Job Type: Full‐Time, Permanent.
Working Hours: Monday to Friday 9am – 5pm (37.5 hours per week).
Please Note: Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Job Overview
We have a fantastic new job opportunity for a Domestic Abuse Support Advisor with previous experience supporting vulnerable people within safeguarding, victim support, domestic abuse or community support services. As a Domestic Abuse Support Advisor you will provide first‐contact support, risk assessments, information, advice and guidance to victims and survivors of abuse through telephone, webchat and referral services. Working as the Domestic Abuse Support Advisor you will liaise with partner agencies, maintain accurate case management records and support individuals to access specialist interventions and ongoing support services. This is an excellent opportunity for someone with strong communication skills, safeguarding knowledge, trauma‐informed practice experience and a compassionate, client‐centred approach.
Duties
- Providing First Contact Support: Delivering trauma‐informed telephone and online support to victims and survivors of abuse
- Conducting Risk Assessments: Identifying immediate safety concerns, safeguarding risks and support needs during initial contact
- Offering Information and Guidance: Advising clients on domestic abuse support services, safety planning, legal options and safeguarding procedures
- Managing Referrals: Processing referrals from multiple sources and preparing accurate case records for allocation
- Maintaining Databases: Updating case management systems and ensuring all records remain accurate and compliant
- Supporting Partnership Working: Liaising with police, safeguarding teams, housing services and external agencies to coordinate support
- Delivering Professional Communication: Responding effectively to enquiries via telephone, email, webchat and other communication channels
- Meeting Service Targets: Working within agreed response times, service standards and performance indicators
- Promoting Client Engagement: Encouraging victims and survivors to access longer‐term support and specialist interventions
- Contributing to Service Development: Supporting feedback collection, audits and service improvement activities
Candidate Requirements
Essential
- Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
- Previous experience supporting vulnerable people within domestic abuse, safeguarding, health and social care or related support services.
- Knowledge of safeguarding legislation and the impact of domestic abuse on victims and children.
- Strong communication and interpersonal skills with the ability to work empathetically and professionally.
- Experience using Microsoft Office, databases and case management systems.
- Ability to work calmly under pressure and manage sensitive situations appropriately.
- Excellent organisational skills with the ability to manage workload priorities and deadlines.
- Ability to work independently and collaboratively within a multi‐agency environment.
- A client‐centred, non‐judgemental and inclusive approach to supporting vulnerable individuals.
- Eligibility to work in the UK.
- Full UK driving licence with access to a vehicle.
Desirable
- Understanding of trauma‐informed approaches and motivational interviewing techniques.
- Experience of working within target‐driven support services or contracted services.
- Knowledge of domestic abuse legislation, safeguarding procedures and Violence Against Women and Girls strategies.
- Experience communicating with stakeholders through telephone, written correspondence and online platforms.
Benefits
- Training and development opportunities.
- Employee Assistance Programme.
- Access to group clinical supervision with a BACP trained counsellor.
- 25 days annual leave plus bank holidays.
- Wellbeing day entitlement.
- Annual leave buy back scheme.
- Time off in lieu for overtime worked.
- 5% employer pension contribution.
- Mileage allowance where applicable.
- Bi‐annual staff away days.
This role requires a DBS check.
Domestic Abuse Support Advisor in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
Join a dedicated team in West Bromwich, where we prioritise the wellbeing of both our clients and employees. As a Domestic Abuse Support Advisor, you will benefit from comprehensive training, a supportive work culture, and opportunities for professional growth, all while making a meaningful impact in the lives of survivors. With generous annual leave, an Employee Assistance Programme, and a focus on staff wellbeing, this role offers a rewarding environment for those passionate about supporting vulnerable individuals.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Domestic Abuse Support Advisor in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to your contacts in the domestic abuse support field. Let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you!
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to share your experience and passion for supporting vulnerable individuals. Keep it concise but impactful – show them why you're the perfect fit!
✨Tip Number 3
Stay active on social media! Follow organisations that align with your career goals and engage with their content. This not only keeps you informed but also shows your interest in the field. Plus, you might spot job openings before they’re advertised!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Domestic Abuse Support Advisor. Don’t miss out on the chance to join a team that’s making a real difference!
We think you need these skills to ace Domestic Abuse Support Advisor in West Bromwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Domestic Abuse Support Advisor role. Highlight your relevant experience in support work, safeguarding, or community services, and show us how your skills align with what we're looking for.
Showcase Your Communication Skills:Since this role involves a lot of communication with victims and partner agencies, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and maybe share an example of how you've effectively communicated in a challenging situation.
Highlight Your Empathy and Client-Centred Approach:We want to see that you have a compassionate, client-centred approach. Share experiences where you've supported vulnerable individuals, showing your understanding of their needs and how you’ve made a positive impact on their lives.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of domestic abuse legislation and safeguarding procedures. Familiarise yourself with trauma-informed approaches and motivational interviewing techniques, as these will likely come up during the interview.
✨Show Empathy
As a Domestic Abuse Support Advisor, empathy is key. Prepare to share examples from your past experiences where you've supported vulnerable individuals. Highlight how you approached sensitive situations with compassion and professionalism.
✨Communication is Key
Strong communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. You might be asked to demonstrate how you would handle a call or webchat, so think about how you can convey information effectively while being supportive.
✨Be Organised
Demonstrate your organisational skills by preparing questions and notes ahead of time. Show that you can manage workload priorities and deadlines by discussing how you’ve successfully handled multiple cases or tasks in previous roles.
