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- Tasks: Support the Store Manager and inspire a team to deliver exceptional customer service.
- Company: Join the British Heart Foundation, a leader in retail and charity.
- Benefits: Enjoy 38 days annual leave, early wage access, and staff discounts.
- Other info: Commitment to equality and diversity, with great career growth opportunities.
- Why this job: Make a difference while developing your leadership skills in a vibrant environment.
- Qualifications: Experience in customer service and a passion for teamwork.
The predicted salary is between 24000 - 30000 ÂŁ per year.
We're looking for an Assistant Store Manager to join our fashion store team in Llanelli. This is a fullâtime position (35 hours per week) on a fixedâterm contract.
Responsibilities
- Support the Store Manager with the dayâtoâday running of the store and take full responsibility in their absence.
- Inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
- Ensure the highest standard of customer service, achieve targets, and maintain a high standard of visual merchandising.
- Maximise sales through physical and digital channels.
- Support recruitment and development of volunteers.
- Achieve expectations within campaign activities.
- Work with the manager to generate stock.
- Operate in a fastâpaced environment, working weekends and bank holidays on a rota basis.
- Assist with physical handling of donated items while maintaining a safe and rewarding environment.
Qualifications
- Experience in a customerâfacing role.
- Supervisory experience.
- Commercially driven, encouraging new ideas.
- Inclusive approach to team development.
- Passion for delivering exceptional customer service and achieving the highest retail standards.
- Results driven, recognising the right result achieved the right way.
Benefits
- 38 days annual leave (plus option to buy and sell leave).
- Wagestream â early wage access.
- Up to 10 additional days off each year on holistic support leave.
- Enhanced family policies (maternity, paternity, adoption leave).
- 25% staff discount.
- Health cash plan (Dental, Optical, Therapies, etc).
- 24/7 Virtual GP and Employee Assistance Programme (EAP).
- Pension with employer contribution of up to 10%.
- Cycle to work scheme.
- Gym membership discounts.
- Discounts with a wide range of retailers.
Commitment to Equality, Diversity and Inclusion
The British Heart Foundation (BHF) has an Equality, Diversity and Inclusion (EDI) Strategy, "Igniting Change," supported by Kaleidoscope and other affinity groups. We strive to create an environment where all colleagues and volunteers can succeed.
Additional Information
- DBS Check: Any offer of employment is subject to a satisfactory DBS check.
- Inclusivity Matters: We're committed to fairness and consistency, using anonymous CV software during the application process.
- Sponsorship: Applicants are unlikely to be sponsored as the role does not meet the minimum salary criteria.
Assistant Store Manager in West Bromwich employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Assistant Store Manager in West Bromwich
â¨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website to see how they engage with customers. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
â¨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Assistant Store Manager, especially around customer service and team support.
â¨Tip Number 3
Dress the part! Since itâs a fashion store, make sure your outfit reflects your style while also being professional. First impressions matter, and looking sharp can give you an edge over other candidates.
â¨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Assistant Store Manager in West Bromwich
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Assistant Store Manager role. Highlight your customer service experience and any supervisory roles you've had, as these are key for us.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for retail and how you can inspire a team. Donât forget to mention why youâre excited about working with us at the British Heart Foundation.
Showcase Your Achievements: When detailing your past roles, focus on specific achievements. Did you boost sales or improve customer satisfaction? We love results-driven candidates, so make sure to share your successes!
Apply Through Our Website: We encourage you to apply directly through our website. Itâs the best way to ensure your application gets to us quickly and efficiently. Plus, youâll find all the info you need about the role there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
â¨Know the Store Inside Out
Before your interview, take some time to familiarise yourself with the store's layout, products, and values. This will not only show your enthusiasm but also help you answer questions about how you would enhance the customer journey.
â¨Showcase Your Leadership Skills
As an Assistant Store Manager, you'll need to inspire and support your team. Prepare examples of how you've successfully led a team in the past, focusing on your inclusive approach to development and how youâve encouraged new ideas.
â¨Demonstrate Your Customer Service Passion
Be ready to discuss specific instances where you delivered exceptional customer service. Highlight how you achieved results while maintaining high retail standards, as this aligns perfectly with what theyâre looking for.
â¨Prepare for Fast-Paced Scenarios
Since the role involves working in a fast-paced environment, think of examples that showcase your ability to handle pressure. Discuss how you manage multiple tasks effectively, especially during busy periods like weekends and bank holidays.