At a Glance
- Tasks: Lead and motivate a diverse team while ensuring top-notch customer service.
- Company: Join one of the UK's largest Leisure/Sports Centre operators.
- Benefits: Gain valuable experience in a fast-paced environment with career growth potential.
- Other info: Flexible hours including evenings and weekends; qualifications needed for safety roles.
- Why this job: Make a real impact on customer experiences and team success.
- Qualifications: Supervisory experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Our client is one of the UK's largest and leading Leisure/Sports Centre operators. They are currently looking to recruit a Duty Manager with strong exposure to managing fast paced wet and dry site leisure operations. The successful candidate will be responsible for supporting the day to day operations of the centre, overseeing health and safety, driving customer service excellence and supporting the team.
We need a Duty Manager who will:
- Have experience in a supervisory role
- Be able to lead and motivate a diverse team fully embracing our company values
- Be focused on high customer service standards
- Have excellent verbal, written and IT communication skills
- Create an environment where colleagues can achieve their full potential
- Manage cost control and drive income in all areas of the business
- Demonstrate exceptional time management and deadline compliance
Please note the successful candidate will need to achieve their National Pool Lifeguard, First Aid at Work & Pool Plant Operators qualifications within a set timescale, if not already qualified. This position will involve day, evening and weekend work, including public holidays and will also require a DBS check prior to starting.
Duty Manager in Wellington employer: Career Choices Dewis Gyrfa Ltd
As one of the UK's largest leisure and sports centre operators, our client offers a dynamic work environment where Duty Managers can thrive. With a strong emphasis on employee development, you will have access to training opportunities and the chance to lead a diverse team while ensuring exceptional customer service. The company fosters a supportive culture that values teamwork and personal growth, making it an excellent employer for those seeking a rewarding career in the leisure industry.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Wellington
✨Tip Number 1
Network like a pro! Reach out to your connections in the leisure industry and let them know you're on the hunt for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to get comfortable with your responses. Confidence is key!
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've motivated teams or improved customer service in previous roles. This will demonstrate that you’re the right fit for managing a diverse team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Duty Manager in Wellington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your supervisory experience and any relevant qualifications, like lifeguard or first aid certifications, to show us you're a perfect fit for the Duty Manager role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer service and how you can lead a diverse team. Don’t forget to mention your ability to manage operations in a fast-paced environment – we love that!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application is clear and professional. Use proper grammar and structure to demonstrate your IT communication skills, as this will set you apart from other candidates.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Operations Inside Out
Familiarise yourself with the specific operations of leisure centres, especially wet and dry site management. Understand the key responsibilities of a Duty Manager and be ready to discuss how your experience aligns with overseeing health and safety and driving customer service excellence.
✨Showcase Your Leadership Skills
Prepare examples that demonstrate your ability to lead and motivate a diverse team. Think about times when you’ve embraced company values and created an environment where colleagues thrived. This will show that you can manage a team effectively in a fast-paced setting.
✨Highlight Customer Service Excellence
Be ready to discuss your approach to maintaining high customer service standards. Share specific instances where you’ve gone above and beyond for customers, as this role heavily focuses on delivering exceptional service in a leisure environment.
✨Demonstrate Time Management Mastery
Prepare to talk about how you manage your time and meet deadlines, especially in a busy environment. Discuss any tools or strategies you use to ensure efficient operations and cost control, as these are crucial for the Duty Manager role.
