At a Glance
- Tasks: Manage key accounts and build strong customer relationships in a fast-paced environment.
- Company: Join a leading national company in the waste and recycling sector.
- Benefits: Stable Monday to Friday hours, supportive team, and long-term career opportunities.
- Other info: Professional environment with opportunities for personal and career development.
- Why this job: Make a real impact by delivering excellent customer service and supporting business growth.
- Qualifications: Experience in customer service or account management with strong communication skills.
The predicted salary is between 25000 - 27000 £ per year.
Location: Wednesbury, WS10 7NR
Pay: £12.71 per hour
Hours: Monday-Friday | Alternating shifts: 8:00am - 4:30pm, 8:30am - 5:00pm
Smart Solutions are currently recruiting for a Key Account Representative to join our client based in Wednesbury. This is an excellent opportunity for someone with strong customer service and account management skills to join a professional and fast-paced environment within the waste and recycling sector.
About the Role: The successful candidate will be responsible for managing key strategic accounts, maintaining excellent customer relationships, and supporting contract retention and future business growth. You will work closely with internal departments and key stakeholders to ensure high service standards and customer satisfaction are consistently achieved.
Key Responsibilities:
- Managing and developing key customer accounts
- Responding to customer calls and emails promptly and professionally
- Working towards first contact resolution wherever possible
- Maintaining accurate records and updating internal systems
- Producing management information (MI) reports and PowerPoint presentations
- Supporting contract renewals and customer retention
- Building strong relationships with clients and operational teams
- Ensuring compliance with internal and external quality standards
What We’re Looking For:
- Previous experience in customer service, account management, or administration
- Strong communication and organisational skills
- Good IT skills including Microsoft Office and PowerPoint
- Ability to manage multiple tasks in a fast-paced environment
- Professional and customer-focused approach
- Strong attention to detail
What’s on Offer:
- Monday to Friday working pattern
- Stable office-based role
- Opportunity to work with a leading national company
- Supportive and professional team environment
- Long-term career opportunities available
If you are organised, professional, and passionate about delivering excellent customer service, apply now and a member of the Smart Solutions team will be in touch.
Key Account Representative in Wednesbury employer: Career Choices Dewis Gyrfa Ltd
Smart Solutions is an excellent employer, offering a stable office-based role in Wednesbury with a supportive and professional team environment. Employees benefit from a Monday to Friday working pattern, long-term career opportunities, and the chance to work with a leading national company in the waste and recycling sector, all while being part of a culture that values customer service excellence and professional growth.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Key Account Representative in Wednesbury
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Key Account Representative role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially in the waste and recycling sector. Be ready to discuss how your customer service and account management skills can help them maintain strong client relationships.
✨Tip Number 3
Show off your skills! Bring along examples of your previous work, like MI reports or presentations you've created. This will demonstrate your attention to detail and organisational skills, which are key for this role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Key Account Representative in Wednesbury
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service and account management experience. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it professional but let your personality come through.
Be Clear and Concise:When filling out your application, keep your answers straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the waste and recycling sector. Research the company and its key accounts. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Skills
Prepare examples from your previous experience that highlight your customer service and account management skills. Think of specific situations where you resolved issues or built strong relationships with clients. This will demonstrate your ability to excel in the role.
✨Practice Makes Perfect
Rehearse common interview questions related to account management and customer service. Practising with a friend or in front of a mirror can help you articulate your thoughts clearly and reduce nerves on the day.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or future growth opportunities. This shows your enthusiasm for the position and helps you assess if it's the right fit for you.
