At a Glance
- Tasks: Lead IT adoption strategies and enhance user experience with innovative tools.
- Company: Global leader in advanced engineering and technology solutions.
- Benefits: Diverse work environment, competitive salary, and opportunities for professional growth.
- Other info: Join a diverse team committed to inclusivity and continuous improvement.
- Why this job: Make a real impact by driving tech adoption and improving productivity across the organisation.
- Qualifications: Experience in IT service delivery and strong knowledge of Microsoft 365 and automation tools.
The predicted salary is between 55000 - 65000 £ per year.
Our client, a global leader in advanced engineering and technology solutions, is now looking for an IT Enablement & Adoption Lead. This position is responsible for ensuring that IT tools, services, and platforms are effectively adopted, understood, and embedded across the organization. The role bridges IT, the business, and end users, focusing on delivering measurable value through training, knowledge sharing, adoption, communications, and practical productivity improvements, rather than infrastructure delivery or pure service management.
Key Responsibilities
- Develop and deliver an IT adoption strategy to maximize usage of IT tools and services.
- Identify gaps in adoption and user experience across the organization.
- Work with business stakeholders to:
- Understand user needs.
- Address barriers to adoption.
- Drive behaviour change to ensure tools are used effectively in day-to-day work.
- Training & Capability Development:
- Design and own a structured IT training and enablement programme aligned to business and Service Desk needs.
- Deliver a mix of:
- Instructor-led training.
- Self-service learning content.
- Build capability across:
- End users.
- Service Desk analysts (L1/L2).
- Support ongoing initiatives like structured Service Desk training plans.
- Automation Adoption & Productivity Improvement:
- Lead the adoption of automation solutions across L1 & L2 Service Desk in IT.
- Promote the benefits of automation including:
- Reduced manual effort.
- Improved productivity.
- Increased accuracy and faster delivery.
- Partner with automation teams to:
- Identify high-value use cases for Service Desk.
- Support rollout and user adoption.
- Assist with awareness and training sessions aligned to initiatives.
- IT Hub, Knowledge & Communications:
- Own and develop the IT SharePoint / IT Hub as the central enablement platform.
- Create and maintain:
- Knowledge articles.
- How-to guides.
- Short-form training content and videos.
- Own and develop a Service Desk governance framework.
- Partner with Business Communication teams to deliver IT updates:
- Produce regular IT newsletters, service updates, and adoption campaigns that are concise, plain-English, and user-centred.
- Stakeholder Engagement:
- Act as the primary interface between IT and business users for enablement initiatives.
- Build relationships across departments to:
- Gather feedback.
- Promote new tools and capabilities.
- Drive engagement through:
- Drop-in sessions.
- Champion networks.
- Performance & Continuous Improvement:
- Define and track adoption and enablement KPIs such as:
- Training participation and feedback.
- Automation usage and benefits with the Service Desk team.
- Use insights to:
- Refine training programmes.
- Identify further Service Desk automation and improvement opportunities.
- Continuously evolve the enablement approach based on user needs.
- Experience in IT Service Delivery, ITSM, or Business Change.
- Strong knowledge and experience using Microsoft 365 (SharePoint, Teams, Copilot, ChatGPT, Power Platform).
- Experience with automation tools (Power Automate, Power Apps, Power BI, Chatbots).
- Experience designing and delivering training or enablement programmes.
- Excellent communication and stakeholder engagement skills.
- Ability to translate technical solutions into simple, practical user guidance.
- Knowledge of digital adoption frameworks.
- Understanding of ITIL or Service Management practices.
- Experience in international, defence, engineering or government-adjacent organisations.
- Experience using analytics or feedback tools to measure adoption and engagement.
- Experience with ServiceNow, supporting enhancements and administration.
- Relevant industry certifications (ITIL Service Management, Prince2).
Skills & Experience
Equal Opportunity Statement
We welcome applications from every walk of life and are committed to diversity within the industries we support, as a certified Inclusive Recruiter and Armed Forces friendly employer.
IT Digital Adoption & Enablement Lead in Warrington employer: Career Choices Dewis Gyrfa Ltd
As a global leader in advanced engineering and technology solutions, our company offers an exceptional work environment that prioritises employee growth and development. With a strong focus on IT enablement and adoption, we provide comprehensive training programmes and foster a collaborative culture that encourages innovation and knowledge sharing. Located in a dynamic industry, we are committed to diversity and inclusivity, making us an attractive employer for those seeking meaningful and rewarding careers.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Digital Adoption & Enablement Lead in Warrington
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Career Choices Dewis Gyrfa Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Career Choices Dewis Gyrfa Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Career Choices Dewis Gyrfa Ltd!
✨Direct Apply to Career Choices Dewis Gyrfa Ltd
Let's not forget to apply directly through the Career Choices Dewis Gyrfa Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Digital Adoption & Enablement Lead in Warrington
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Career Choices Dewis Gyrfa Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Career Choices Dewis Gyrfa Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
