At a Glance
- Tasks: Lead day-to-day operations and support management for existing customers across various sites.
- Company: Join a dynamic team at Brightwork, focused on innovative solutions.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Other info: Expect 80% travel across the UK and mainland Europe.
- Why this job: Make a real impact by optimising operations and ensuring customer satisfaction.
- Qualifications: Experience in procurement and strong IT skills are essential.
The predicted salary is between 45000 - 55000 £ per year.
Brightwork's client is currently recruiting an Implementation and Site Support Manager who will be responsible for supporting the management team for existing customers, leading the operations function at the local level, with full accountability of running the day-to-day operations during implementations. This position monitors and backfills as needed procurement, warehouse, administrative, customer service and sales activities.
Role/Responsibilities
- Complying with Health & Safety.
- Reporting directly to the Director of Operations for Europe with a matrix reporting line to the Director of Implementations Europe.
- Adherence to strict deadlines, providing timely, accurate information.
- Responsible for establishing tracking and reporting contractual KPIs.
- Builds and maintains strong relationships with existing site teams to ensure ongoing customer satisfaction while ensuring customer compliance with contracts.
- Must be able to quickly assess and form a plan for optimizing temporary operations for a variety of customers.
- Oversees execution of high-quality products, services, and processes.
- Monitors quality metrics, identifies opportunities for improvement.
- Appropriately escalates issues timely; collaborates with staff and leadership to ensure success of all objectives.
- Best practice, capture and sharing across sites and or implementations.
- Existing Site operation auditing to evaluate compliance to best practice.
- Developing on an ongoing basis the business operational procedures to implement best practice as it develops.
Candidate Profile & Experience
- The ideal candidate will have procurement, stores operations and spare parts (MRO) knowledge.
- Previous experience in a similar role is essential.
- Strong IT skills are a must (Excel, Word, PowerPoint and Smartsheet).
- The ideal candidate will be flexible and available for short term secondment to customer sites within the United Kingdom and mainland Europe when operational effectiveness requires on site presence.
- Proven experience in supply chain management, wholesale distribution, industrial distribution, manufacturing, or a similarly applicable industry (indirect materials a plus).
- Demonstrated leadership, collaboration, and customer service skills.
- Demonstrated ability to be highly adaptable to new environments.
- Demonstrated consultative skills.
- Excellent verbal and written communication skills.
- Strong presentation skills with professional presence to deliver materials to an executive audience (internally and/or externally).
- Previous experience with MRO spare parts.
- Previous Aerospace, Pharma & GMP experience an advantage.
- Experience using CMMS systems.
- Strong organisational skills and the ability to multitask, work to deadlines and work under pressure.
- Flexible approach to all areas of the role.
- Proficiency in Microsoft Office particularly Excel, PowerPoint.
- Experience of using Smartsheet (Not essential).
- Strong communication and interpersonal skills.
- Full UK / European Driving Licence.
- Fluency in English Language.
- A second European language would be an advantage.
Please note that due to the nature of this role there will be travel to different sites in the UK and mainland Europe. 80% travel. Working hours 08:00-17:00 Monday-Thursday). Friday 16:00.
Implementation & Site Support Manager in Warrington employer: Career Choices Dewis Gyrfa Ltd
Brightwork is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a strong focus on health and safety, employees benefit from a supportive environment that encourages best practices and continuous improvement, all while enjoying the opportunity to travel across the UK and mainland Europe. Join us to be part of a team that values your contributions and fosters meaningful relationships with clients and colleagues alike.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Implementation & Site Support Manager in Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for an Implementation & Site Support Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their KPIs and how you can contribute to achieving them. This will show that you're not just another candidate, but someone who genuinely cares about their success.
✨Tip Number 3
Practice your presentation skills! As this role involves delivering materials to an executive audience, being able to communicate clearly and confidently is key. Grab a friend or family member and run through your pitch.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find roles that match your skills and experience. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Implementation & Site Support Manager in Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Implementation & Site Support Manager role. Highlight your experience in procurement, operations, and customer service, as these are key areas for us. Use specific examples that showcase your skills and achievements.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your adaptability and leadership skills, and how they align with our mission at StudySmarter. Keep it concise but impactful!
Showcase Your IT Skills:Since strong IT skills are a must, make sure to highlight your proficiency in Excel, PowerPoint, and any experience with Smartsheet. We want to see how you’ve used these tools to improve operations or solve problems in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Make sure you brush up on your procurement and operations knowledge. Familiarise yourself with the specific challenges faced in supply chain management and MRO spare parts. Being able to discuss these topics confidently will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Showcase Your Flexibility
Since this role requires travel and adaptability, be prepared to share examples of how you've successfully managed changing environments in the past. Highlight any experiences where you had to quickly assess situations and implement effective solutions, especially in high-pressure scenarios.
✨Communicate Clearly
Strong communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with teams or clients in previous roles, especially when it comes to reporting and compliance.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about potential challenges you might encounter in this role and how you would address them. This could include anything from managing a tight deadline to ensuring customer satisfaction during an implementation phase.
