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- Tasks: Lead a team to deliver exceptional customer service and build strong relationships.
- Company: Join Skipton Building Society, a community-focused organisation.
- Benefits: Enjoy a competitive salary, generous leave, and health benefits.
- Why this job: Make a real difference in customers' lives while developing your leadership skills.
- Qualifications: Experience in customer service and team motivation is essential.
- Other info: Flexible working across multiple locations with opportunities for personal growth.
The predicted salary is between 30000 - 42000 £ per year.
Hours: This role is for a permanent position working full time 36 hours per week to support branch operating hours.
Salary: £37,500 Per Annum
Closing Date: Tue, 27 Jan 2026
Are you passionate about helping others and providing exceptional customer service? If so, then we have the perfect opportunity for you. We are recruiting for a Customer Service Lead across our multisite branches in Warrington and Wilmslow.
As a Customer Service Lead you will divide your time between customers and the team. You will be developing relationships with customers, having great conversations, and highlighting the products and services that Skipton Building Society provides through a variety of channels including face to face, over the phone, and by video.
As a subject matter expert, you will ensure that the team understand the branch’s contribution plan and understand key messages and actions. You will coach and develop the team through effective observations and one-to-ones, working as one team to achieve together.
Our branches are the heart of our local communities, however increasingly our customers want the flexibility of doing transactions online and engaging with us via our contact centre. In branch we can support our customers face to face, virtually and by outbound contact so we are reaching our customers at relevant times.
So, whether you are promoting a new product or resolving a problem, you will always place our customers’ needs at the heart of everything you do and provide a first-class service every time. For our customers, you will be more than just the friendly face and voice of Skipton Building Society. You will be a listener, a problem solver and in time a fountain of knowledge to help them achieve their financial goals. Together, you can help us build a better Society.
What Do We Need From You?
- Experience of developing relationships with customers and providing exceptional service.
- Enjoys listening and asks appropriate questions to build great relationships.
- Leads by example and shows pride in what they do.
- Experience of inspiring and motivating a team to drive performance.
What Is In It For You?
The role of Customer Service Lead is a permanent position working 36 hours per week across Monday to Saturday to cover opening hours of the branches. The role covers the multisite of Warrington and Wilmslow and we need someone who can be flexible to work in both locations as business demands. This will be discussed in more detail at interview stage.
The salary is £37,500 depending on experience, plus a range of benefits which include:
- Annual discretionary bonus scheme.
- 25 days standard annual leave bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years.
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days up to 10% per annum.
- Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel).
- Three paid volunteering days for you to use each year.
- Colleague mortgage and savings accounts, as well as a host of colleague discount schemes.
- A commitment to training and development.
- Private medical insurance for all our colleagues.
- Salary Sacrifice Scheme for hybrid/electric car.
- Proud member of the Disability Confident employer scheme.
Customer Service Lead in Warrington employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Lead in Warrington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skipton Building Society. Understand their values, products, and services. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Think about common interview questions related to customer service and leadership. Prepare your responses, focusing on your experience in building relationships and motivating teams. We want to hear your stories!
✨Tip Number 3
Show your passion for helping others! During the interview, share examples of how you've gone above and beyond for customers. Highlight your problem-solving skills and how you’ve made a positive impact on customer experiences.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions ready about the role or the team. This shows your enthusiasm and helps you determine if this is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Service Lead in Warrington
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for customer service shine through! We want to see how much you care about helping others and providing top-notch service. Share a story or two that highlights your experience in this area.
Tailor Your Application: Make sure to customise your application to fit the Customer Service Lead role. Highlight your experience in developing relationships with customers and leading a team. We love seeing how your skills align with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Customer Service Stuff
Make sure you brush up on the key principles of exceptional customer service. Be ready to share examples of how you've built relationships with customers and resolved issues in the past. This role is all about putting customers first, so show them you understand that!
✨Show Off Your Leadership Skills
As a Customer Service Lead, you'll need to inspire and motivate your team. Think of specific instances where you've led by example or coached someone to success. Be prepared to discuss your approach to team development and how you can help others shine.
✨Flexibility is Key
Since this role involves working across multiple sites, highlight your adaptability. Share experiences where you've successfully managed changing circumstances or worked in different environments. This will show you're ready to meet the demands of the job.
✨Engage with the Company Values
Familiarise yourself with Skipton Building Society's values and mission. During the interview, connect your personal values with theirs, especially around community engagement and customer focus. This will demonstrate that you're not just looking for any job, but that you're genuinely interested in being part of their team.
