PMO Lead in Walsall

Location: Walsall, West Midlands

Package: Up to £55,000 per annum (DOE) | Company Benefits

Contract: Full-Time | Permanent | Hybrid (minimum 2 days per week in office)

Overview

At Echo Managed Services, we are seeking a Central PMO Lead to manage the development of a central PMO capability that will underpin how we deliver at scale our Aptumo Implementation Methodology (AIM). This is not aligned to a single programme; instead, you will operate across the full delivery portfolio providing independent assurance, governance, and insight across multiple programmes. You will be instrumental in embedding a repeatable, scalable PMO capability, ensuring delivery remains consistent, controlled, and predictable as our organisation grows. If you are detail-driven, proactive, and passionate about improving delivery standards at scale, this is an opportunity to make a lasting, strategic impact.

Who We Are

Part of the South Staffordshire Group, Echo Managed Services is a leading provider of outsourced solutions and software. We are investing significantly in our delivery framework through AIM to enable high quality, consistent implementation outcomes across a growing portfolio. We pride ourselves on collaboration, innovation, and continuous improvement, creating an environment where strong PMO capability is central to our success.

The Role

As a Central PMO Lead, you will support the Head of PMO in establishing and running a robust, enterprise-wide PMO function. You will ensure governance, assurance, and reporting standards are applied consistently across all programmes, and embedding AIM as a sustainable operating model, moving beyond documentation into real, measurable delivery practice resulting in improved delivery predictability, reduced risk, and greater stakeholder confidence.

Key Responsibilities

• PMO Governance & Assurance
  • Maintain and embed consistent governance frameworks aligned to AIM.
  • Coordinate and assure stage gates, approvals, and governance forums.
  • Ensure adherence to delivery standards, methodologies, and controls across programmes.
• AIM Embedding & Continuous Improvement
  • Lead and support the rollout and adoption of AIM.
  • Ensure AIM is applied consistently across live delivery environments.
  • Maintain central standards, templates, artefacts, and tooling.
  • Identify opportunities to improve efficiency, quality, and repeatability.
• Portfolio Reporting & Insight
  • Provide a consolidated portfolio view across risks, issues, milestones, and financials.
  • Produce high-quality reporting packs, dashboards, and executive summaries.
  • Analyse data to identify cross-programme trends, dependencies, and systemic risks.
  • Enable proactive, data-driven decision making.
• Risk, Issue & Change Management
  • Maintain and assure RAID logs, dependency tracking, and change control processes.
  • Ensure timely updates, escalations, and mitigation planning.
  • Strengthen scope and change governance to support commercial and delivery outcomes.
• Stakeholder & PMO Leadership Support
  • Act as a key support to the Head of PMO, owning day-to-day PMO operations.
  • Enable leadership focus on strategic growth and AIM maturity.
  • Support internal and client-facing forums with clear, structured outputs.
• Documentation & Controls
  • Maintain central repositories ensuring version control, audit readiness, and transparency.
  • Ensure consistency of documentation across programmes.

What You'll Need

• Proven experience in a PMO or Business Change role, ideally within software or technology delivery.
• Experience establishing or maturing PMO capability in a growing organisation.
• Strong understanding of portfolio governance, assurance, and reporting frameworks.
• Experience supporting delivery across multiple programmes or complex environments.
• Proficiency with tools such as MS Project, Excel, PowerPoint, SharePoint, and Jira.
• Strong analytical skills with the ability to turn data into meaningful insight.
• Confident communication skills with experience supporting senior stakeholders.
• Experience in utilities, energy, or public sector environments (desirable).
• Familiarity with Agile, Waterfall, or hybrid delivery models (desirable).
• Knowledge of implementation methodologies or scaled delivery frameworks (desirable).
• Recognised qualification such as PRINCE2, MPM, or AgilePM (desirable).

What You'll Get in Return

• Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer's Days.
• Life Assurance cover (role dependant) and a Company Pension Scheme with salary sacrifice options.
• Employee Assistance Programme (8 counselling sessions) and 24/7 Virtual GP access for you and your dependents.
• Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers.

Professional Development

• Hands-on training and ongoing career development opportunities.

Inclusion & Belonging

• Active People Networks Disability & Neurodiversity, Unity, Women’s Network, Parent & Carer Networking Group and more.

Performance & Recognition

• Annual salary review, Reward & Recognition Scheme, and Long Service Awards.