At a Glance
- Tasks: Provide essential secretarial support to the cardiology team and manage patient enquiries.
- Company: Join Walsall Healthcare NHS Trust, a leading healthcare provider.
- Benefits: Gain valuable experience in a supportive environment with potential for career growth.
- Other info: This is a fixed-term role, perfect for those seeking hands-on experience in healthcare.
- Why this job: Make a difference in patient care while developing your administrative skills.
- Qualifications: Strong communication skills and a knack for organisation are key.
The predicted salary is between 26530 - 29114 £ per year.
Employer: Walsall Healthcare NHS Trust
Location: Walsall, WS2 9PS
Pay: Contract Type: Contract
Hours: Full time
Disability Confident: No
Closing Date: 12/06/2026
About this job
Band 4
Responsibilities
- Provide comprehensive secretarial and administration support to consultants, clinical nurse specialists and the medical team.
- Handle first line enquiries from patients, relatives and staff, and coordinate waiting lists and clinics for an assigned group of clinicians.
- Support letter typing and other administration tasks requested by the Care Group Support Officer.
- Provide comprehensive medical audio and word‑processing service to the clinical team, including typing clinic letters, taking and typing minutes at meetings, discharge summaries and medico‑legal reports.
- Obtain medical notes to assist the clinical team with appointment management, track referrals to ensure prompt review and appropriate follow‑up arrangements in line with patient pathway.
- Answer telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
- Liaise with patients and relatives, providing routine information about appointments or clinic information, employing tact and persuasive skills or handling barriers to understanding.
- Exercise judgement when dealing with enquiries from patients, staff or external stakeholders, analysing information to resolve issues regarding booking appointments, scheduling clinics, arranging meetings and managing diary commitments for the clinical team.
- Ensure accurate processing and storage of clinical records via electronic systems and paper‑based records, including maintaining electronic waiting lists, appointing/unappointing, data entry, transcribing letters and minutes.
- Ensure all letters and discharge summaries are copied to the appropriate professionals and to patients.
- Manage own workload, ensure compliance with standards relevant to the role and department, provide a quality service in accordance with agreed policies and Standard Operating Procedures, and refer to Manager when appropriate.
- Order and maintain office supplies and stationery, and other stock items as appropriate; may include cash handling and authorisation of requisitions within agreed limits.
- Conduct general office duties, including incoming and outgoing mail, e‑mail, fax, photocopying.
- Participate in housekeeping of office environment.
- Have responsibility for adhering to all relevant Trust policies, ensuring that team members do likewise, and proposing practice changes within own area/department.
Contact
If you would like an informal chat, please contact Hannah Beattie on hannah.beattie3nhs.net
This post is up to 12 months fixed term due to Maternity Leave, however may terminate sooner.
Medical Secretary - Cardiology | Walsall Healthcare NHS Trust employer: Career Choices Dewis Gyrfa Ltd
Walsall Healthcare NHS Trust is an exceptional employer, offering a supportive work culture that prioritises employee well-being and professional development. As a Medical Secretary in the Cardiology department, you will benefit from a collaborative environment, opportunities for growth within the NHS framework, and the chance to make a meaningful impact on patient care in the vibrant community of Walsall.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Secretary - Cardiology | Walsall Healthcare NHS Trust
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Walsall Healthcare NHS Trust on LinkedIn. A friendly chat can give us insider info about the role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to medical secretarial roles. We can help you with mock interviews to boost your confidence and ensure you shine when it counts!
✨Tip Number 3
Showcase your skills! Bring examples of your previous work, like typed letters or reports, to demonstrate your proficiency in audio and word processing. This will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive tips and resources available for applicants who apply directly.
We think you need these skills to ace Medical Secretary - Cardiology | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Medical Secretary role. Highlight relevant experience in secretarial and administrative support, especially in a healthcare setting. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills:As a Medical Secretary, communication is key. In your application, demonstrate your ability to handle enquiries with tact and empathy. We want to know how you manage interactions with patients and staff alike!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Secretary in Cardiology. Familiarise yourself with tasks like managing appointments, handling patient enquiries, and processing medical records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Practice Your Communication Skills
As a Medical Secretary, you'll need to communicate effectively with patients and staff. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with using tact and empathy when discussing sensitive topics.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage your workload and prioritise tasks. Think of specific examples from your past experiences where you've successfully handled multiple responsibilities, such as coordinating clinics or managing waiting lists. This will highlight your ability to thrive in a busy environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the workplace is the right fit for you.
