At a Glance
- Tasks: Provide a professional reception and booking service for patients in the Emergency Department.
- Company: Walsall Healthcare NHS Trust, the sole provider of NHS acute care in Walsall.
- Benefits: Gain valuable experience in a dynamic healthcare environment with ongoing training opportunities.
- Other info: Join a supportive team in a state-of-the-art facility with excellent career growth potential.
- Why this job: Be the first point of contact for patients and make a real difference in their care journey.
- Qualifications: Good numeracy, literacy, and communication skills; ability to work independently.
The predicted salary is between 23970 - 25674 £ per year.
An exciting opportunity has arisen within our department for a highly motivated individual, with good levels of numeracy and literacy and excellent communication skills. The post holder has responsibility for the provision of a professional, comprehensive and efficient reception and booking service for patients and members of the department and managing the patient pathway in line with the Emergency Department Operational Policy.
The main duties include:
- Registering patients on arrival to the emergency department
- Scanning, emailing, filing, answering enquiries
- Liaising with patients, relatives, carers, outside agencies and colleagues face to face and via telephone
- Maintaining confidentiality at all times
- Ensuring good communication between the administration team and the clinical team
- Directing patients to the appropriate waiting area or department in a courteous and professional manner
- Keeping patients' demographic details up to date in the medical records and on the Patient Administration System (Careflow)
- Using the Patient Administration System (Careflow) to book patients onto the Emergency Department Whiteboard on arrival
- Working towards meeting department competency framework and undertaking training
- Ensuring notes in the filing folder are scanned in and filed away
- Requesting and locating hospital records as required
- Ensuring computer, printer equipment and stationery is available and working effectively
- Being flexible in your approach to work, covering other job roles and varying working hours
- Showing new staff how to carry out basic reception duties
- Maintaining patient confidentiality at all times
- Carrying out any other duties, within the grade, as requested by the Supervisor/CGSM
Emergency & Acute Care Department Administrative Clerk | Walsall Healthcare NHS Trust employer: Career Choices Dewis Gyrfa Ltd
Walsall Healthcare NHS Trust is an exceptional employer, offering a supportive work culture that prioritises professional development and employee well-being. With state-of-the-art facilities and a commitment to providing high-quality care, staff have access to ongoing training opportunities and the chance to make a meaningful impact in the community. Join us in a dynamic environment where your contributions are valued, and you can grow alongside a dedicated team committed to excellence in healthcare.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Emergency & Acute Care Department Administrative Clerk | Walsall Healthcare NHS Trust
✨Tip Number 1
Get to know the company! Research Walsall Healthcare NHS Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with patients and colleagues, it’s crucial to convey information clearly and professionally. Try role-playing common scenarios with a friend to boost your confidence.
✨Tip Number 3
Be proactive! If you get the chance, visit the hospital or attend any open days. Meeting staff and getting a feel for the environment can give you an edge and make you stand out as a candidate who’s truly engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have tips and resources available there to help you prepare for the next steps in the hiring process.
We think you need these skills to ace Emergency & Acute Care Department Administrative Clerk | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Show Off Your Communication Skills:Since this role is all about liaising with patients and colleagues, make sure your application highlights your excellent communication skills. Use examples from your past experiences to demonstrate how you’ve effectively communicated in various situations.
Be Detail-Oriented:Attention to detail is key in this position, especially when it comes to managing patient records. In your application, mention any experience you have with data entry or administrative tasks where accuracy was crucial.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific requirements of the Emergency & Acute Care Department. Mention how your skills align with the job description and why you’re excited about this opportunity.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows that you’re serious about joining our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administrative Clerk in the Emergency & Acute Care Department. Familiarise yourself with the key tasks like patient registration, managing enquiries, and using the Patient Administration System (Careflow). This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated with patients, relatives, or colleagues in previous roles. Think about situations where you had to handle difficult conversations or provide clear information, as these will demonstrate your ability to liaise with various stakeholders.
✨Demonstrate Your Initiative
The job requires someone who can work independently and take initiative. Be ready to discuss times when you've successfully managed tasks on your own or improved processes in your previous jobs. This will highlight your proactive nature and ability to contribute positively to the team.
✨Emphasise Confidentiality and Professionalism
Given the sensitive nature of healthcare, it's vital to convey your understanding of patient confidentiality. Prepare to discuss how you've maintained confidentiality in past roles and why it's important. This will reassure the interviewers that you take this responsibility seriously and can be trusted in a healthcare environment.
