At a Glance
- Tasks: Delight customers by resolving queries and providing fantastic service every time.
- Company: Specialist provider of customer-driven solutions for time-sensitive deliveries.
- Benefits: Competitive pay, health cash plan, generous holidays, and career progression.
- Other info: Join a supportive team with excellent opportunities for growth.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
We are a specialist provider of customer‑driven solutions for time‑sensitive deliveries from high street retailers and various industry sectors.
Role Summary
Our Customer Service Assistants live our customer promise – Delivered Exactly – by delighting our customers each and every time. This role, through proactive and timely actions, provides fantastic service to a wide range of interesting and demanding customers. Working alongside our operational and account management teams you will be able to positively influence our customers' needs and resolve any potential issues.
Key Responsibilities
- Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
- Action all customer queries in line with the required processes and service level agreements
- Work as part of a team to ensure great customer service delivery – every time
- Engage proactively with service centres to ensure customer requirements are received and actioned
- Recognise and deal with queries, requests and problems in line with our customer account requirements
- Identification and action of escalation issues
- Undertake any other customer account support duties as required
Benefits
- Competitive Rates of Pay
- Company Funded Health Cash Plan
- Holidays: 20 days increasing with length of service + bank holidays
- Long Service Recognition scheme
- Enhanced Maternity & Paternity
- Company Pension Scheme
- Life Assurance
- Employee Assistance programme including 24/7 Virtual GP
- DX Discounts Portal
- Excellent opportunities for career progression and more!!
Customer Service Advisor in Walsall employer: Career Choices Dewis Gyrfa Ltd
As a leading provider of customer-driven solutions, we pride ourselves on fostering a dynamic work culture that prioritises employee well-being and growth. Our Customer Service Advisors enjoy competitive pay, a comprehensive health cash plan, and generous holiday allowances, alongside excellent career progression opportunities within a supportive team environment. Join us in delivering exceptional service while benefiting from our commitment to recognising long service and providing a range of employee assistance programmes.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Walsall
✨Tip Number 1
Get to know the company! Research their values and customer service approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to handle queries effectively. Role-play common scenarios with friends or family to build your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the company culture and potentially lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Advisor in Walsall
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience you have in customer service. We want to see how you've delighted customers in the past and how you can bring that same energy to our team!
Tailor Your Application:Don’t just send a generic application! Take a moment to tailor your CV and cover letter to reflect the specific skills and experiences that match the Customer Service Advisor role. It shows us you’re genuinely interested.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so make sure your key points stand out and are easy to read.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company and its customer service ethos. Understand their promise of 'Delivered Exactly' and think about how you can embody that in your responses. This will show your genuine interest and help you connect with the interviewers.
✨Prepare for Common Scenarios
Think about potential customer queries or issues you might face in the role. Prepare examples from your past experiences where you've successfully resolved similar situations. This will demonstrate your problem-solving skills and ability to handle demanding customers.
✨Showcase Teamwork Skills
Since the role involves working closely with operational and account management teams, be ready to discuss your experience in collaborative environments. Share specific examples of how you've contributed to team success and how you can positively influence customer needs.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of customer queries you might encounter, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
