At a Glance
- Tasks: Provide essential administrative support to clinical teams and ensure smooth operations.
- Company: Join Walsall Healthcare NHS Trust, a leading provider of NHS services.
- Benefits: Enjoy a permanent role with full-time hours and a supportive work environment.
- Other info: Opportunity for career growth in a dynamic healthcare setting.
- Why this job: Make a difference in healthcare while developing your organisational and communication skills.
- Qualifications: Strong IT, communication, and interpersonal skills are essential.
The predicted salary is between 29970 - 36483 £ per year.
We are looking for a motivated and well organised administrator with excellent communication, interpersonal, IT and organisational skills. The successful candidate will be required to provide efficient, effective and comprehensive administrative support to the team Leads and clinical staff within the Community Nursing Services. You will be professional, motivated, reliable, have a flexible approach to work and have the ability to work both independently and as a part of a team. You must be willing to travel within the working day throughout the borough.
To provide efficient, effective and comprehensive secretarial and administrative support to an assigned team of clinical staff in a clinical environment. To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job.
Key Responsibilities:
- Communicate effectively and maintain good working relationships with non-clinical and clinical colleagues and all other members of the multi-disciplinary team i.e., GPs, Social Care and Independent Sector to provide a co-ordinated and efficient patient focused service.
- Receive and provide information that may require tact or persuasive skills to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.
- Request necessary items, information or services from other departments.
- Act as central point for all routine non-clinical enquiries, messages and communications (verbal and written).
- Exercise good judgement, tact and discretion when dealing with patient enquiries by providing a basic analysis of needs and providing non-clinical advice to patients and relatives/carers about admissions and appointments as authorised by the clinical team and team leaders.
- Respond promptly and appropriately to external and internal telephone queries from clients, carers/relatives, members of the general public and members of the multi-disciplinary team.
- Refer any clinical enquiries to relevant clinical teams and team leaders in a timely manner.
- Provide clerical support as required and/or as assigned.
- Support front facing reception areas to receive (meet and greet) patients, relatives, carers, members of the general public, clinical and non-clinical staff.
- Comments and contributes to local administrative and secretarial policies and procedures.
- Handle complaints in a tactful and courteous manner, in line with organisational policies and procedures.
- Be responsible for ensuring confidentiality is maintained at all times in accordance with the Data Protection Act and organisation’s policies and procedures.
Clerical officer | Walsall Healthcare NHS Trust employer: Career Choices Dewis Gyrfa Ltd
Walsall Healthcare NHS Trust is an exceptional employer, offering a supportive and dynamic work environment where administrative professionals can thrive. With a commitment to employee development and a focus on teamwork, staff are encouraged to grow their skills while contributing to the vital healthcare services provided to the local community. The Trust's state-of-the-art facilities and emphasis on patient-centred care make it a rewarding place to work for those seeking meaningful employment in the healthcare sector.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerical officer | Walsall Healthcare NHS Trust
✨Tip Number 1
Get to know the company! Research Walsall Healthcare NHS Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a clerical officer, you'll need to interact with various stakeholders. Try role-playing common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of Walsall Healthcare NHS Trust on LinkedIn. They can provide insider tips and might even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about the position. Don’t miss out on this opportunity!
We think you need these skills to ace Clerical officer | Walsall Healthcare NHS Trust
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Clerical Officer. Highlight your administrative skills, communication abilities, and any relevant experience in healthcare settings. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it professional but let your personality show through.
Showcase Your IT Skills:Since this role requires excellent IT skills, make sure to mention any software or systems you're familiar with. We love candidates who can hit the ground running, so don’t hold back on your tech-savviness!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Clerical Officer at Walsall Healthcare NHS Trust. Familiarise yourself with the job description and think about how your skills align with the requirements. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Communication Skills
Since effective communication is key for this position, practice articulating your thoughts clearly. You might be asked to demonstrate how you would handle specific scenarios involving patients or colleagues. Consider role-playing with a friend to refine your responses and ensure you come across as professional and approachable.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and interpersonal skills. Think of examples from your past experiences where you've successfully managed difficult situations or provided excellent support. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Show Your Organisational Skills
As a Clerical Officer, you'll need to juggle multiple tasks. Be ready to discuss how you prioritise your workload and manage time effectively. Bring along examples of tools or methods you use to stay organised, whether it's digital calendars, to-do lists, or project management software. This will demonstrate your proactive approach to administrative tasks.
