Care Group Manager Paediatrics NNU | Walsall Healthcare NHS Trust

Role Overview

Responsible for the day to day operational management of Paediatric and Neonatal specialities within the Division of Women’s, Children’s and Clinical Support Services. They will assist the Divisional Directors, Clinical Lead, Matron and Divisional Director of Nursing in ensuring that the Division delivers its financial, activity, patient experience and clinical and quality targets are achieved.

Key Responsibilities

• The role is accountable for the effective and efficient delivery of services, ensuring adherence to quality standards, safety and clinical performance indicators.
• Working closely with GPs, Social Care and the Clinical Team to improve patient pathways and ensure timely emergency management.
• Supports strategic planning alignment with Trust objectives, including developing and negotiating business and service plans with Divisional Directors.
• Focus on capacity planning, service level agreement negotiations and income projections, ensuring sustainable service delivery.
• Oversight of improvement programs, clinical policy implementation and service model development.
• Ensures effective patient flow, particularly in inpatient and frailty pathways, to minimise delays and maximise safety.
• Serves as a key contact for assessment areas ensuring delivery of clinical indicators and monitoring of performance standards across specialities.

Management of Staff

• Provide direct line management to identified Care Group personnel.
• Develop a workforce plan for the Division consistent with the Trust’s overall plan.
• Ensure all staff in the care group are managed in accordance with Trust HR policies and procedures including recruitment and selection, performance management, appraisal and personal development.
• Maintain a culture that engages and involves staff in decisions on how services are provided and how quality and access targets are delivered.
• Engage with patients and carers, ensuring the services provided are of a high quality and has the patient at the centre of its design and delivery.

Performance Management

• Accountable with the Divisional Directors and the Clinical Director for the Division’s performance against plan.
• Responsible for ensuring that the Trust’s objectives and core deliverables dependent upon this service are delivered.
• Implement and maintain a performance management system aligned to the Trust’s Performance Management Framework.
• Work with the Divisional Directors to introduce systems to ensure collection and analysis of data for continuous performance measurement of services across the care group.
• Highlight and report any areas of over/under performance and take corrective action as appropriate.
• Responsible for dealing with complaints from patients and other users of services of the Division/Specialty ensuring appropriate action is taken.
• Ensure rotas and on-call arrangements are in place to manage the Care Group services 24 hours a day, 365 days a year.

Financial Management

• Comply with financial processes and deadlines.
• Deliver financial key performance indicators and forecast outturn.
• Ensure relevant financial information is presented to Teams/Managers/Clinicians and meetings as appropriate.
• Prepare monthly reforecasts for approval by the Divisional Directors.
• Prepare the annual financial plan for approval by the Divisional Director.
• Ensure goods and services are procured following agreed processes and maximise the value of expenditure on contract and catalogue.

Human Resources

• Ensure weekly and monthly HR vacancy report for area is accurate.
• Ensure sickness absence is managed effectively for all areas of responsibility.
• Ensure compliance with statutory and mandatory training for eligible employees on an annual basis.
• Develop robust workforce plans with HR and Finance leads for area and ensure succession plans are in place for key roles.

Leadership

• Provide a clear, effective and appropriate leadership style that engages the team and ensures the vision and direction of travel is clear.
• Support the Divisional Directors and Clinical Director in the maintenance of a robust culture of clinical governance.
• Support and encourage appropriate innovation in clinical and non-clinical practice.
• Contribute to the corporate management of the Trust.
• Participate in the development of the Trusts overall service and investment plans.
• Represent the Trust on networks, working parties and committees as required.

This advert closes on Monday 4 May 2026.