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- Tasks: Transform customer experiences and drive commercial success through effective team leadership.
- Company: Dynamic organisation focused on improving customer outcomes and team performance.
- Benefits: Flexible role tailored to your strengths, with real influence on business operations.
- Why this job: Shape your role around your skills and make a tangible impact on customers and teams.
- Qualifications: Experience in managing teams in customer-facing or commercial environments.
- Other info: Join a forward-thinking company that values progress over perfection.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for someone who improves how an organisation performs for its customers, its teams and its commercial results. This role is suited to a manager who has led people in customer-facing or commercial environments (such as sales management, customer facing leadership or client services), as well as those who have improved internal operations and delivery. What matters most is not your function or job title, but the outcomes you have created. We are deliberately keeping this role broad. Why? Because the best managers rarely fit neatly into pre-written job descriptions and we’d rather design the role around a strong person than force a strong person into the wrong box.
You are likely someone who:
- Improves customer experience, retention or revenue by how teams operate day to day
- Turns business priorities into clear actions for frontline and customer-facing teams
- Builds confident, capable teams who take ownership of results
- Identifies friction in customer journeys, sales processes or delivery workflows and removes it
- Creates clarity in fast-moving or ambiguous situations without over-engineering solutions
Your background might include sales management, customer experience leadership, commercial operations, service delivery, product or operational leadership. Exact sector experience is not important. What matters is that you have already managed people and are trusted to lead change that improves both performance and customer outcomes.
What matters less to us:
- Your industry background
- Perfectly CV symmetry
- Whether your previous roles looked exactly like this one
What matters to us:
- Good judgement over management jargon
- Progress over performative busyness
- A manager who leaves teams, customers and results stronger than they found them
If you are a manager who wants your next role to be shaped around your strengths and would like real influence over both customer outcomes and how the business operates we would like to hear from you. Apply with your CV, or a short note explaining the kinds of customer, commercial or operational problems you are best at fixing.
Commercial & Customer Manager in Wales employer: Career Choices Dewis Gyrfa Ltd
Contact Detail:
Career Choices Dewis Gyrfa Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Commercial & Customer Manager in Wales
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the lookout for new opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising your storytelling skills. Think about specific examples where you've improved customer experiences or streamlined operations. We want to hear how you’ve made a real impact!
✨Tip Number 3
Don’t just apply through job boards; head over to our website and submit your application directly. It shows initiative and gives you a better chance of standing out from the crowd!
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that can leave a lasting impression and remind them why you’re the right fit for the role.
We think you need these skills to ace Commercial & Customer Manager in Wales
Some tips for your application 🫡
Be Authentic: When you're writing your application, let your true self shine through. We want to see the real you and how your unique experiences have shaped your approach to customer and commercial challenges.
Focus on Outcomes: Instead of just listing your previous roles, highlight the outcomes you've achieved. Share specific examples of how you've improved customer experiences or operational efficiencies – that's what really matters to us!
Keep it Clear and Concise: We appreciate clarity! Make sure your CV or note is easy to read and straight to the point. Avoid jargon and focus on what you've done and how it relates to the role we're offering.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Impact
Before the interview, think about specific examples where you've improved customer experience or operational efficiency. Be ready to share these stories, as they’ll show how you can create real outcomes, which is what the company values.
✨Understand Their Needs
Research the company and its current challenges. Think about how your skills can address their pain points, especially in customer journeys or team dynamics. This will help you tailor your responses and demonstrate that you’re the right fit for their unique needs.
✨Showcase Leadership Style
Prepare to discuss your leadership approach. Highlight how you build capable teams and foster ownership of results. Use examples that illustrate your ability to lead change and improve performance without over-complicating processes.
✨Ask Insightful Questions
At the end of the interview, ask questions that reflect your understanding of the role's broad nature. Inquire about their current priorities or challenges in customer experience. This shows your genuine interest and helps you gauge if the role aligns with your strengths.
