At a Glance
- Tasks: Create unforgettable guest experiences with exceptional service and a warm, welcoming attitude.
- Company: Join the award-winning Madeleine Bar at The Grand Hotel Birmingham.
- Benefits: Earn £12.71 per hour plus gratuities, enjoy free meals, and access wellbeing support.
- Other info: Flexible shifts available, with opportunities for team celebrations and career growth.
- Why this job: Be part of a passionate team in a chic, vibrant environment that values your contributions.
- Qualifications: A positive personality and a love for food and drink; experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
Have a passion for great food, exceptional drinks and truly grand service? Step into The Grand Hotel Birmingham, a slice of Parisian chic in the heart of Birmingham. Recently awarded Best Hotel Bar in Birmingham 2024/2025, Madeleine is a destination cocktail bar where flair, elegance and style meet unforgettable guest experiences.
As a Waiter / Waitress, you’ll create a warm and welcoming experience for every guest, building genuine connections and delivering a personalised service throughout their visit. With a good understanding of the menu, you’ll confidently guide guests, make recommendations and help shape memorable experiences. Working closely with your team, you’ll keep service smooth, guest-focused and upbeat, while naturally spotting opportunities to enhance the overall experience.
We have a range of shifts available to suit your lifestyle, including: 10:00am–16:00pm | 16:00pm–00:00am | 18:00pm–02:00am
What we look for from a Waiter / Waitress:
- Experience in a similar food & beverage environment (preferred, but not essential)
- A warm, positive personality with a genuine interest in food, drink and great guest experiences
- Someone who enjoys interacting with people and takes pride in making every guest feel welcome
- Clear and friendly communication, with a confident and approachable manner
- A team-focused attitude, with flexibility to work evenings and weekends
Pay & Benefits:
- £12.71 per hour, plus gratuities and service charge
- Free, freshly prepared meals during your shift
- Employee Assistance Programme with 24/7 wellbeing support
- Access to hundreds of retail, travel and leisure discounts
- Wagestream so you can access your pay when you need it
- Regular team celebrations and recognition events
- The equivalent of 5.6 weeks' paid holiday during each holiday year, calculated on a pro-rata basis depending on the number of hours that you work
- Multi-faith prayer room available for all team members
- Christmas closure so you can enjoy the festive season
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings; a landmark Grade II listed property combining beautifully restored original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century. The Grand Hotel Birmingham features 185 bedrooms and extraordinary suites, a glamorous cocktail lounge bar, a British brasserie serving cuisine with a touch of French flair and eight magnificent meeting and event rooms, as well as our spectacular Louis XIV-style Grand Ballroom.
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Waiter / Waitress - Madeleine Bar employer: Career Choices Dewis Gyrfa Ltd
At The Grand Hotel Birmingham, we pride ourselves on being an exceptional employer, offering a vibrant work culture that celebrates individuality and teamwork. As a Waiter / Waitress at our award-winning Madeleine Bar, you'll enjoy flexible shifts, competitive pay, and a range of benefits including free meals, wellbeing support, and access to discounts. Join us in a stunning Grade II listed building where your passion for hospitality will be nurtured, and every day brings the opportunity to create memorable experiences for our guests.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Waiter / Waitress - Madeleine Bar
✨Tip Number 1
Get to know the venue! Before your interview, pop into The Grand Hotel Birmingham and soak up the atmosphere. Familiarise yourself with the menu and the vibe of Madeleine Bar so you can chat confidently about how you’d fit in.
✨Tip Number 2
Practice your people skills! As a Waiter/Waitress, it’s all about making connections. Role-play with friends or family to nail down your warm and friendly communication style, so you can shine during your interview.
✨Tip Number 3
Show off your passion for food and drink! Be ready to share your favourite dishes or cocktails and why you love them. This will show that you’re genuinely interested in creating memorable experiences for guests.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the details about shifts and benefits right there, making it easier for you to see how we can fit into your lifestyle.
We think you need these skills to ace Waiter / Waitress - Madeleine Bar
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for food and drinks shine through! We want to see that you’re genuinely excited about creating memorable experiences for our guests at Madeleine Bar.
Be Personable:Remember, we’re looking for a warm and positive personality. Use your application to showcase your friendly communication style and how you connect with people. A little charm goes a long way!
Highlight Relevant Experience:If you’ve got experience in a similar food and beverage environment, make sure to mention it! Even if it’s not essential, we’d love to hear about any relevant skills or experiences that could enhance our guest service.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and get to know you better. We can’t wait to see what you bring to the team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Menu Inside Out
Before your interview, make sure you familiarise yourself with the menu at Madeleine Bar. Understand the key ingredients and flavours of the dishes and drinks. This will not only impress your interviewers but also show your genuine interest in providing exceptional service.
✨Show Off Your People Skills
As a Waiter or Waitress, your ability to connect with guests is crucial. During the interview, share examples of how you've created memorable experiences for customers in the past. Highlight your warm personality and how you enjoy making people feel welcome.
✨Demonstrate Team Spirit
The role requires working closely with a team, so be ready to discuss your experience in collaborative environments. Talk about times when you supported your colleagues or contributed to a positive team atmosphere. This will show that you're a team player who can help keep service smooth and upbeat.
✨Be Flexible and Open-Minded
With various shifts available, it's important to convey your flexibility during the interview. Discuss your willingness to work evenings and weekends, and express your enthusiasm for adapting to different situations. This attitude will resonate well with the hiring team.
