Venue & Event Manager (Grade 6)

Job Category: Catering & Hospitality

Location: Cunard Building, Water Street, Pier Head, Liverpool, Merseyside, L2 2BS, Liverpool City Council

Hours Per Week: 35.00

Pay: £19.40 per hour

Shift pattern to include weekend, bank holidays and unsociable hours.

Job Purpose

You will lead on client liaison from sales to operational delivery of events across City Hall venues.

Responsibilities

• Serve as the primary point of contact for clients throughout the sales to operations journey and ensure all activities are executed to an extremely high standard, in line with client expectation and venue operations legislation.
• Ensure that the venue and the events delivered are viewed as shining examples of excellence to both internal and external customers.
• Be responsible for end to end development, sales, coordination and management of bespoke corporate and public events.
• Anticipate project needs, discern work priorities and meet deadlines with little supervision, and be willing to work evenings and weekends.
• Be the primary point of contact for all internal and external event related client issues relating to any of the venues under City Halls portfolio.
• Promote, secure and develop commercial business for City Halls by cross selling with a core focus on promoting venue hire sales of weddings and events within City Halls.
• Prepare and process accurate client quotations, proposals and procurement in line with LCC Standing Orders.
• Conduct client presentations / show rounds across all City Asset venues, converting the initial tentative enquiry into confirmed hire.
• Convey excellent customer service and adapt to different client requirements.
• Produce detailed event specifications to accurately record the client requirements so that consistently exceptional standards of service are delivered while fulfilling all customers' requirements.
• Produce post event reports with a cost overview detailing profit/loss.
• Liaise with client and suppliers to organise and coordinate other venue related elements.

Qualification and Training

• Experience in a relevant field such as venue/sales/event/operations or logistics management.
• Strong aptitude for the application of health and safety with particular reference to Method Statements and Risk Assessments.
• Event management knowledge or experience.
• Trained and qualified as SIA and designated first aider.
• Personal licence holder (Part 6 Licensing Act).
• Proven experience coordinating internal & external personnel, motivating and leading them to deliver excellent service.
• Excellent verbal and written communication skills with experience of producing management reports and responses.
• Experience creating and monitoring processes to ensure effective & efficient management of all venue activities, e.g., commercial reports, financial reports, staffing reports, and event profit and loss.

Skills & Abilities

• Secure business to maximize net income while maintaining quality and integrity.
• Competent and confident in using commercial acumen and initiative to identify new opportunities & secure contracts.
• Bring personality and passion, driven by achieving commercial success.
• Deliver and manage operations & logistics to a very high standard with excellent working knowledge of implementing Standard Operating Procedures.
• Proactively pioneer new approaches to service delivery (day to day operations, events, commercial opportunities) with creative flair.
• Positive mental attitude, enthusiastic, self motivated, professional manager with an adaptable, flexible approach to work.
• Financially aware and commercially astute; consider financial implications of all City Hall activities, monitoring expenditure and ensuring true value for money, working within budgets and producing financial reports.
• Produce event management plans and act as event manager for any events in various City Hall locations with varying audience sizes.
• Commitment to the role.