At a Glance
- Tasks: Coordinate engineers and manage customer communications to ensure smooth service operations.
- Company: Established engineering and manufacturing business in Old Trafford, Manchester.
- Benefits: Competitive salary, 23 days holiday, pension scheme, and profit-related bonus.
- Other info: Great opportunities for long-term development and career growth.
- Why this job: Be at the heart of a busy team and make impactful decisions every day.
- Qualifications: Experience in scheduling or customer service with strong organisational skills.
The predicted salary is between 27000 - 29000 £ per year.
Old Trafford, Greater Manchester, M17 1EP
Pay: £27,000 to £29,000 per year
Contract Type: Permanent
Hours: Full time
Disability Confident: No
Closing Date: 11/06/2026
About this job
Do you thrive in a fast-paced environment where your decisions keep everything running smoothly? We’re recruiting for a Planner to join a growing and well-established engineering and manufacturing business based in Old Trafford, Manchester. As a Planner, you’ll play a key role in coordinating engineers, supporting customers, and ensuring service operations run efficiently day to day. This is a varied and hands-on opportunity for a Planner who enjoys organisation, problem solving, and being at the centre of a busy service team.
Responsibilities
- Scheduling service engineers for maintenance visits and installations
- Managing customer communications including queries, quotations, service updates and contracts
- Coordinating export shipping for service work or product dispatch
- Building strong relationships with customers to ensure smooth service delivery
- Logging and tracking service requests to ensure timely resolution
- Producing service and performance reports using Excel and internal systems
- Supporting improvements to customer service processes and operational systems
Qualifications
- Previous experience as a Service Scheduler, Service Coordinator, Service Administrator, Engineer Scheduler, Customer Service Coordinator, or Operations Coordinator
- Strong decision-making skills, with the confidence to decide which engineer should be assigned to each job based on availability, location, and priority
- Ability to think quickly and stay calm under pressure in a busy scheduling environment
- Excellent organisational skills and the ability to multitask and prioritise effectively
- Strong IT skills, particularly Excel and Outlook/Calendar scheduling
- Confident communicator who can liaise effectively with engineers, customers, and internal teams
- Desirable: Experience using MRP Sage, or similar order processing or scheduling software
- Background in service coordination, logistics, or customer service administration
Benefits
- £27,000 - £29,000 salary depending on experience
- Monday to Friday working hours (9:00am – 5:00pm)
- 23 days holiday plus bank holidays
- Pension scheme
- Profit-related bonus
- Opportunity for overtime
- Long-term development opportunities with the potential to grow within the department
Planner in Trafford employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic and well-established engineering and manufacturing business in Old Trafford, where your role as a Planner will be pivotal in ensuring smooth operations and exceptional customer service. With a supportive work culture that values organisation and problem-solving, you will benefit from competitive pay, generous holiday allowances, and opportunities for professional growth within a thriving team. Experience a fulfilling career in a fast-paced environment that encourages collaboration and innovation.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Planner in Trafford
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to planning and scheduling. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've successfully managed multiple tasks or projects. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Planner in Trafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Planner role. Highlight your experience in scheduling, customer service, and any relevant software skills. We want to see how your background fits with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Planner position and how your skills can help us keep everything running smoothly at StudySmarter.
Show Off Your Organisational Skills:Since this role is all about organisation and multitasking, give examples in your application that showcase these skills. We love to see how you’ve managed busy schedules or coordinated teams in the past!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know Your Stuff
Before the interview, make sure you understand the role of a Planner inside out. Familiarise yourself with scheduling processes, customer service principles, and any relevant software like MRP Sage. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and made decisions under pressure, as this will demonstrate your fit for the fast-paced environment.
✨Communicate Clearly
As a Planner, you'll need to liaise with engineers and customers regularly. Practice articulating your thoughts clearly and concisely. During the interview, focus on your communication style and ensure you convey your ideas effectively, showcasing your ability to build strong relationships.
✨Prepare Questions
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and expectations for the Planner role. This not only shows your interest but also helps you assess if the company is the right fit for you.
