At a Glance
- Tasks: Deliver exceptional customer service via calls, emails, and chats.
- Company: Join a growing team in Trafford Park, Manchester.
- Benefits: Earn £25,600 plus bonus, with free parking and good transport links.
- Other info: Full training provided and opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference for customers.
- Qualifications: Experience in customer service, strong communication, and problem-solving skills.
The predicted salary is between 25600 - 25600 £ per year.
We are seeking a friendly, proactive, and customer-focused Customer Success Advisor to join our client's growing team based in Trafford Park, Manchester. The rate of pay is £25,600 per annum, plus bonus. This is a full‑time role working fixed shifts from 8am to 5pm. As the first point of contact for our customers, you will play a vital role in delivering exceptional service and support across a range of communication channels.
Key Responsibilities:
- Respond promptly and professionally to customer enquiries.
- Manage incoming calls, emails, and chats, ensuring high customer satisfaction.
- Carry out a variety of outbound calls, from check‑in to proactive cold‑call sales calls.
- Resolve customer issues efficiently and empathetically.
- Maintain accurate records of customer interactions using CRM systems.
- Liaise with internal teams to follow up on customer requests.
- Identify opportunities to improve customer service processes.
- Ensure compliance with company policies and data protection regulations.
What We’re Looking For:
- Previous proven experience in a customer service or contact‑centre environment.
- Excellent communication and interpersonal skills.
- Strong problem‑solving ability and a calm, patient manner.
- Competent IT skills, including MS Office and CRM systems (Creatio CRM).
- Ability to multitask, prioritise workload, and work independently.
- A positive attitude and willingness to learn.
Key Information and Benefits:
- Earn £25,600 per annum, plus bonus; work 8am to 5pm.
- Free car parking on site.
- Good links to public transport.
- Performance bonus.
- Full training provided.
Customer Success Advisor in Trafford employer: Career Choices Dewis Gyrfa Ltd
Join a dynamic team in Trafford Park, Manchester, where we prioritise employee well-being and professional growth. As a Customer Success Advisor, you'll enjoy a competitive salary of £25,600 plus bonuses, alongside comprehensive training and a supportive work culture that values your contributions. With excellent transport links and free on-site parking, we offer a convenient and rewarding environment for those looking to make a meaningful impact in customer service.
Contact Details:
Career Choices Dewis Gyrfa Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Advisor in Trafford
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend or family member. This will boost your confidence and help you respond effectively during interviews.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even lead to referrals, which can really help you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Customer Success Advisor in Trafford
Some tips for your application 🫡
Show Your Customer Focus:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your friendly and proactive approach.
Tailor Your CV:Don’t just send out the same CV for every job. Take a moment to tweak it for this role. Use keywords from the job description, like 'customer satisfaction' and 'problem-solving', to show us you’re a perfect fit for our team.
Be Professional Yet Personable:While we love a friendly vibe, remember to keep your application professional. Use a clear structure, check your spelling and grammar, and don’t forget to let your personality shine through – we want to know the real you!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. Plus, it shows us you’re keen to join our team!
How to prepare for a job interview at Career Choices Dewis Gyrfa Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Success Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Success Advisor, communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate your excellent interpersonal skills. Remember, it's not just what you say, but how you say it that counts!
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific situations where you've successfully resolved customer issues or improved processes. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your calm and patient approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the company and the role. You might want to inquire about the team dynamics, training opportunities, or how success is measured in the position. It’s a great way to leave a positive impression!
